Technical Support Engineer at Cohesity

Reading, England, United Kingdom

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Data Security, Enterprise SoftwareIndustries

Requirements

Bachelor’s Degree in Computer Science or Business Administration or equivalent experience
Work experience with networking and enterprise data backup solutions, particularly NetBackup or data management solutions, particularly InfoScale
Experience providing enterprise-level technical support utilizing advanced troubleshooting methodologies on NetBackup Core and Appliance functionalities or InfoScale
Demonstrated capability of learning emerging products and technologies with minimal documentation and guidance to support customers and colleagues
Expert level knowledge in contemporary Operating Systems, Cloud Platforms, Advanced Networking Concepts, Storage and Computer Security Concepts
Expert level knowledge in NetBackup features and NetBackup Appliances or InfoScale required
Excellent verbal and written communication skills
Deep technical expertise, excellent troubleshooting experience, outstanding customer service and communications skills

Responsibilities

Deliver a polished, high-touch level of technical product support for Cohesity NetBackup Software and Flex Appliances of high profile and high impact customers
Utilize professional concepts, troubleshooting skills, policies and procedures and internal tools to document and resolve post-sales technical support problems efficiently and effectively
Manage a diverse case load consisting of a wide range of challenging problems that vary in priority and impact
Collaborate with internal business partners and stake holders to ensure customer expectations are met and secure renewals
Leverage technical expertise to reproduce customer environments for troubleshooting purposes
Research and provide technical advisement/best practices to help customers optimize their product performance, based on their specific environment and operating objectives
Drive continued self-development in both technical and professional areas to optimize effectiveness in role in Veritas’ latest Alta product offerings
Develop and lead activities (trainings, mentoring, projects, etc.) to help strengthen the technical abilities of others
Contribute and improve Knowledge Management (KM) content regularly to increase the quantity, quality, and availability of known technical solutions to customers and peer engineers
Provide feedback to improve product quality and process improvements
On occasion, travel for customer site visits and/or departmental meetings (annual travel expected to be less than 10%)

Skills

Key technologies and capabilities for this role

NetBackupFlex Appliancestroubleshootingdata protectionclouddatabasescustomer supporttechnical support

Questions & Answers

Common questions about this position

What are the key responsibilities of the Technical Support Engineer role?

The role involves delivering high-touch technical support for Cohesity NetBackup Software and Flex Appliances, troubleshooting and resolving post-sales issues, managing diverse case loads, collaborating with internal partners, reproducing customer environments, providing best practices, self-development, mentoring others, improving knowledge management, and giving product feedback.

What skills and experience are required for this position?

Candidates need deep technical expertise, excellent troubleshooting experience, outstanding customer service, and communications skills.

Is this a remote position or does it require office presence?

This information is not specified in the job description.

What is the compensation or salary for this role?

This information is not specified in the job description.

What makes a strong candidate for this Technical Support Engineer role?

A strong candidate is passionate with deep technical expertise in data protection platforms like NetBackup, proven troubleshooting skills, excellent customer service, and communications abilities, plus a drive for self-development and mentoring.

Cohesity

Data management solutions for enterprises

About Cohesity

Cohesity specializes in data management solutions for data centers and cloud environments. Its main products, the Cohesity DataPlatform and Cohesity DataProtect, help businesses consolidate tasks like backup, recovery, and data storage into one platform, making it easier to manage large amounts of data while reducing complexity and costs. Unlike many competitors, Cohesity focuses on simplifying data management for medium to large enterprises across various industries, including finance and healthcare. The company's goal is to help businesses manage, protect, and gain insights from their data more efficiently.

San Jose, CaliforniaHeadquarters

2013Year Founded

$642MTotal Funding

SECONDARYCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health & Wellness - Managing emotional and physical health are key to living happier lives. Cohesity employees enjoy access to exercise and meditation apps, e-Learning resources, Scribd, and more.

Parental Leave - Cohesity offers salary continuation in coordination with other benefits up to 20 weeks for maternity leaves. Up to four weeks of child bonding leave is offered to non-birth parents.

Personal Time - Our unlimited PTO policy ensures that you have work-life wellbeing and flexibility when you need it.

Financial - Cohesity offers a competitive salary, pay-for-performance bonus plan, retirement savings plan, flexible spending accounts, commuter checks, and more.

Risks

Emerging competition from startups like Eon challenges Cohesity's market position.

Integration challenges from Veritas acquisition could disrupt operations.

New leadership roles may lead to transitional challenges in company culture.

Differentiation

Cohesity integrates AI to enhance data insights and protection, setting it apart.

Their hyper-converged secondary storage simplifies data management for enterprises.

Cohesity's recognition as AWS Global Storage Partner of the Year boosts its credibility.

Upsides

Strategic partnership with NVIDIA enhances AI-driven data management solutions.

Acquisition of Veritas Technologies expands Cohesity's market share in data protection.

Deepening partnership with CrowdStrike strengthens cybersecurity offerings against data breaches.

Land your dream remote job 3x faster with AI

Try Jobo Free