Conductor

Technical Support Engineer

Remote

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Data Technology, Artificial IntelligenceIndustries

Technical Support Engineer

About Conduktor

Conduktor is the Data Hub for operational data and AI. We help enterprises activate the full potential of their operational data—securely, in real time, and across any system. Our platform sits where data is created, turning fragmented data sources into governed, contextual, AI-ready data streams.

We have hubs in London and New York, and we are looking for people who are excited by our mission and who want to share this journey with us. Typically we work in a hybrid model, hybrid means being in the office together on Mondays, Wednesdays, and Thursdays - but for this role, we are open to remote applications within the UK.

About the Role

As a Technical Support Engineer, you will be the frontline of customer interactions, ensuring a seamless experience for users by troubleshooting and fixing issues, resolving inquiries, and providing expert guidance on our platform. You will work closely with internal teams to resolve customer-facing issues, identify and implement root cause fixes; and you will contribute to strategic improvements to our support tools and processes. This role is suited for an individual contributor who thrives in a fast-paced environment and enjoys problem-solving.

Responsibilities

  • Investigating and resolving technical issues with our product for our customers, escalating complex cases when necessary.
  • Implementing fixes for issues, working alongside product engineering where necessary.
  • Proactively identifying and implementing features across our platform to increase the ability for customers and our support engineers to effectively identify and resolve problems.
  • Identifying and communicating customer feedback to relevant internal teams, helping to shape product improvements.
  • Meeting and exceeding key performance metrics, including response times and customer satisfaction scores.
  • Collaborating with other support team members to continuously refine support processes and enhance the overall customer experience.

Requirements

  • Proven experience in a technical support, customer success, or engineering support role.
  • Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues efficiently.
  • Coding experience in JVM based languages, ideally Java or Scala.
  • Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
  • Experience supporting cloud-based SaaS products, preferably in the data infrastructure or DevOps space.
  • Familiarity with Apache Kafka, distributed systems, or modern data streaming technologies is a plus.
  • Comfortable working in a fast-growing startup environment where adaptability and initiative are key.
  • A customer-first mindset with a passion for delivering exceptional support experiences.

Perks and Benefits

  • Competitive salary
  • Stock options
  • Top-tier private health insurance package
  • Employee referral scheme
  • $500 Learning and Development allowance
  • Company-wide events and team socials

Employment Type

  • Full-time

Location Type

  • Remote (within the UK)

Equal Opportunity Statement

Fostering an inclusive environment is vital to us, and we want to bring people on board who share our values. We admire those who love collaborating, strive to learn, and are excited by our mission. If you are interested in this role, we would love for you to apply!

Conduktor is an Equal Opportunity Employer. All applicants are considered without regard to race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, age, mental or physical disability, marital status, protected veteran, or parental status.

Learn more about our values through our careers page, and find our latest news on X and LinkedIn.

Skills

Technical Support
Troubleshooting
Customer Service
Problem-Solving
Data Hubs
Operational Data
AI
Real-time Data
Data Streams
Product Engineering
Customer Feedback
Performance Metrics
Customer Satisfaction

Conductor

Provides SEO technology and consulting services

About Conductor

Conductor provides technology and services focused on Search Engine Optimization (SEO) to help businesses enhance their online visibility and attract organic traffic. Their main product is an enterprise-level SEO platform that includes various tools for identifying content opportunities, optimizing existing content, and tracking SEO performance. This platform enables marketing teams to improve their search engine rankings and convert website visitors into customers. Conductor stands out from competitors by combining a user-friendly platform with personalized support and consulting services, ensuring clients can effectively implement their SEO strategies. The goal of Conductor is to help businesses achieve a higher return on investment from their digital marketing efforts through improved online presence.

New York City, New YorkHeadquarters
2008Year Founded
$210.7MTotal Funding
LATE_VCCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Unlimited Paid Time Off
Paid Sick Leave
Short-Term Disability
Long-Term Disability
Paid Parental Leave
Employee Assistance Program
Health Savings Account/Flexible Spending Account
Paid Holidays
Life Insurance
Phone/Internet Stipend

Risks

Acquia's new digital experience solution may attract Conductor's clients with its offerings.
Layoff anxiety in the tech sector could reduce Conductor's client marketing budgets.
Rapid acquisitions may lead to integration challenges and service disruptions for Conductor.

Differentiation

Conductor's Searchlight platform offers unique customer intent insights for content optimization.
The company provides customizable dashboards for effective SEO and content marketing strategies.
Conductor's acquisition of Searchmetrics enhances its European market presence and capabilities.

Upsides

Conductor's expansion in Europe is accelerated by acquiring Searchmetrics in February 2023.
The rise of AI-driven content optimization tools aligns with Conductor's technology focus.
Increased demand for local SEO services benefits Conductor's comprehensive platform offerings.

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