Technical Support Engineer

Job Description

Salary: $106.2K - $124.7K Location Type: Remote Employment Type: Full-Time

Position Overview

Confluent is revolutionizing data movement by enabling data to stream in near real-time. Our platform empowers companies to react faster, build smarter, and deliver dynamic experiences. We are seeking motivated individuals who are eager to contribute to Confluent's growth and solve complex problems in a collaborative, team-oriented environment. We value diversity, healthy risk-taking, and providing opportunities for professional growth at all career stages.

About the Role

We are looking for self-motivated team members who thrive on challenges and are excited to help realize Confluent's enormous potential. You will have the opportunity to chart your own path and take healthy risks as we solve big problems together. We foster diverse teams and support your growth, ensuring you can make a significant impact regardless of your career stage.

Responsibilities

• Work with customers to resolve a wide range of issues with their Confluent deployments.
• Contribute to process development, helping to lay the foundation for efficient growth and a best-in-class culture.
• Communicate with the Engineering team to provide real-time product feedback from the field.
• Improve product documentation and author knowledge base articles.
• Create and review product demos and internal tooling.
• Work closely with the team behind Apache Kafka.

Requirements

• Excitement for learning about streaming data and becoming a domain expert in the Confluent Data Stream Platform.
• Strong debugging skills for troubleshooting and resolving issues related to external or integrated third-party software systems.
• Proficiency in Java or Scala.
• Experience in diagnosing, reproducing, and resolving customer issues.
• Experience with Java, Databases, Cloud Object stores, Messaging systems, and Cloud Functions is a plus.
• A desire to make customers successful through direct interaction.
• Two out of the following three:
  • Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.).
  • Operational knowledge of Java applications (stack, jmap, etc.).
  • Experience with at least one mainstream distributed system (e.g., Kafka, Kafka Connect, Spark, etc.).

Company Information

Confluent is not just building better tech; we're rewriting how data moves and what the world can do with it. Our platform puts information in motion, streaming in near real-time. We are a team of smart, curious humans pushing toward something bigger, together, with no egos or solo acts.

Come As You Are: Belonging is the baseline at Confluent. We work across time zones and backgrounds, recognizing that the best ideas emerge from diverse perspectives. We create space for everyone to lead, grow, and challenge what's possible.

Equal Opportunity Employer: We are proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.