Confluent

Technical Support Engineer

United States

$106,200 – $124,700Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Data Streaming, SoftwareIndustries

Job Description

Salary: $106.2K - $124.7K Location Type: Remote Employment Type: Full-Time

Position Overview

Confluent is revolutionizing data movement by enabling data to stream in near real-time. Our platform empowers companies to react faster, build smarter, and deliver dynamic experiences. We are seeking motivated individuals who are eager to contribute to Confluent's growth and solve complex problems in a collaborative, team-oriented environment. We value diversity, healthy risk-taking, and providing opportunities for professional growth at all career stages.

About the Role

We are looking for self-motivated team members who thrive on challenges and are excited to help realize Confluent's enormous potential. You will have the opportunity to chart your own path and take healthy risks as we solve big problems together. We foster diverse teams and support your growth, ensuring you can make a significant impact regardless of your career stage.

Responsibilities

  • Work with customers to resolve a wide range of issues with their Confluent deployments.
  • Contribute to process development, helping to lay the foundation for efficient growth and a best-in-class culture.
  • Communicate with the Engineering team to provide real-time product feedback from the field.
  • Improve product documentation and author knowledge base articles.
  • Create and review product demos and internal tooling.
  • Work closely with the team behind Apache Kafka.

Requirements

  • Excitement for learning about streaming data and becoming a domain expert in the Confluent Data Stream Platform.
  • Strong debugging skills for troubleshooting and resolving issues related to external or integrated third-party software systems.
  • Proficiency in Java or Scala.
  • Experience in diagnosing, reproducing, and resolving customer issues.
  • Experience with Java, Databases, Cloud Object stores, Messaging systems, and Cloud Functions is a plus.
  • A desire to make customers successful through direct interaction.
  • Two out of the following three:
    • Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.).
    • Operational knowledge of Java applications (stack, jmap, etc.).
    • Experience with at least one mainstream distributed system (e.g., Kafka, Kafka Connect, Spark, etc.).

Company Information

Confluent is not just building better tech; we're rewriting how data moves and what the world can do with it. Our platform puts information in motion, streaming in near real-time. We are a team of smart, curious humans pushing toward something bigger, together, with no egos or solo acts.

Come As You Are: Belonging is the baseline at Confluent. We work across time zones and backgrounds, recognizing that the best ideas emerge from diverse perspectives. We create space for everyone to lead, grow, and challenge what's possible.

Equal Opportunity Employer: We are proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

Skills

Java
Scala
Debugging
Troubleshooting
Technical Support
Knowledge Base Authoring
Product Feedback
Apache Kafka

Confluent

Data streaming solutions for real-time processing

About Confluent

Confluent specializes in data streaming solutions, focusing on helping businesses manage and process real-time data streams. Its main product is built on Apache Kafka, an open-source platform that allows users to create real-time data pipelines and streaming applications. Clients, including large enterprises and financial institutions, utilize Confluent's tools to collect, process, and analyze data streams, which helps them make quicker and more informed decisions. Unlike many competitors, Confluent offers a subscription-based model for its cloud platform, Confluent Cloud, and its on-premises software, Confluent Platform, ensuring a steady revenue stream. The company also provides professional services like training and consulting to assist clients in optimizing their data streaming solutions. Confluent's goal is to be a leader in the data streaming market, enabling organizations to leverage real-time data for improved operational efficiency.

Mountain View, CaliforniaHeadquarters
2014Year Founded
$443.5MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
1,001-5,000Employees

Benefits

Best Teammates on Planet Earth - Loving your job has a lot to do with the people around you. Luckily at Confluent, you will find some of the most genuine people who make you excited to come to work each day.
Adjustable Working Arrangements - While most of our employees work typical business hours, we encourage everyone to partner with their manager to make a schedule that works best for them and Confluent.
Robust Benefits - Health and wellness is important and Confluent is proud to offer a total benefits program that ranks in the top percentile of companies similar in size to our industry in our established geographies.
Rest and Recharge Days - Personal time off is great but it is even better when your whole team has the day. Each quarter, teams have three recharge days where the entire team logs off and refreshes before coming back to work.
Weekly Lunch Spend - At Confluent, we have a weekly lunch program called “No Pay Thursday.” On Thursdays, lunch is provided by Confluent at local restaurants and grocery stores, taxes may apply for some countries.
Flexible Paid Time Off (PTO) - Confluent employees work really hard to meet the needs of our growing and scaling business. To make sure that we don’t burn out, we encourage everyone to balance their PTO in an adequate way.

Risks

CTO Chad Verbowski's retirement may lead to a temporary leadership vacuum.
WarpStream acquisition may present integration challenges, disrupting operations.
Participation in MongoDB AI Program exposes Confluent to competitive pressures.

Differentiation

Confluent's platform is based on Apache Kafka, a leading open-source data streaming technology.
The company offers a subscription-based model, ensuring steady recurring revenue streams.
Confluent's solutions cater to diverse industries, enhancing real-time data processing capabilities.

Upsides

Increased adoption of Apache Flink complements Confluent's existing Apache Kafka-based solutions.
Integration with MongoDB's AI Applications Program enhances AI-driven data processing capabilities.
The OEM Program launch can drive new partnerships and expand market presence.

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