[Remote] Technical Support Engineer at YugaByte

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Database Technology, Cloud Computing, Enterprise SoftwareIndustries

Skills

Key technologies and capabilities for this role

Technical AptitudeProblem-SolvingCustomer SupportDatabase TechnologySQLPostgreSQLCloud-NativeDistributed Systems

Questions & Answers

Common questions about this position

Is prior support experience required for the Technical Support Engineer role?

While prior support experience is valuable, it is not a strict requirement — the role prioritizes strong technical aptitude, problem-solving skills, and a customer-focused mindset.

What are the key responsibilities of a Technical Support Engineer at Yugabyte?

Key responsibilities include providing timely technical assistance to customers, troubleshooting distributed databases and cloud infrastructure issues, collaborating with Engineering and Product teams, maintaining case documentation, contributing to knowledge base articles, continuously learning, and participating in a global on-call rotation.

What is the experience level required for this position?

The role requires 3-5 years of industry experience in a technical role.

Does this role involve on-call or after-hours support?

Yes, the position includes participating in a global on-call rotation, providing after-hours and weekend support when assigned.

What kind of company culture can I expect at Yugabyte?

Yugabyte fosters a customer-focused support culture that values collaboration with Engineering, Product, and Documentation teams, continuous learning, and delivering exceptional customer experiences.

YugaByte

Distributed SQL database for cloud applications

About YugaByte

Yugabyte offers a distributed SQL database called YugabyteDB, designed for large-scale applications that require high availability and resilience. The database allows businesses to manage vast amounts of data across multiple locations, ensuring accessibility and security. Unlike competitors, Yugabyte combines an open-source version with commercial offerings, providing flexibility and enterprise-grade support. The company's goal is to deliver reliable database solutions for data-intensive industries such as finance, e-commerce, and healthcare.

Sunnyvale, CaliforniaHeadquarters

2016Year Founded

$282.1MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Comprehensive health benefits

Competitive compensation

Flexible hours and time off

Have fun together

Work from home

Opportunities to try, learn, and grow

Risks

Competition from CockroachDB and Google Spanner could impact Yugabyte's market share.

Maintaining open-source community engagement may become challenging as commercial offerings expand.

New data privacy regulations may require significant adjustments to Yugabyte's compliance strategies.

Differentiation

YugabyteDB offers native disaster recovery orchestration, a first in distributed SQL databases.

YugabyteDB's PostgreSQL compatibility attracts enterprises migrating from traditional databases like AWS Aurora.

Yugabyte's open-source model fosters a large community, enhancing innovation and collaboration.

Upsides

Yugabyte's PCI DSS Level 1 compliance boosts adoption in the financial sector.

Scout24's transition to YugabyteDB highlights its multi-region resilience and high availability.

The rise of cloud-native applications increases demand for YugabyteDB's scalable solutions.

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