Customer Experience Advocate
PostscriptSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Data & AnalyticsIndustries
Requirements
Candidates should have experience in technical support or customer service roles, with a strong ability to communicate effectively with customers. Familiarity with support tooling and automation is preferred, as well as a passion for problem-solving and helping others. A background in software engineering or a related field is a plus.
Responsibilities
The Technical Support Engineer will improve support processes by developing better tooling, automation, and reporting. They will handle the majority of customer tickets independently, ensuring users can effectively utilize the PostHog platform. Additionally, they will collaborate with product teams to communicate issues that require development attention and assist in prioritizing customer requests.
Skills
PostHog products
Support tooling
Automation
Communication
Engagement
Problem-solving
Customer support
PostHog
Platform for product engineering and data integration
About PostHog
PostHog offers a unified platform that combines tools for product engineering and data integration, helping businesses focus on product development. Its usage-based pricing model decreases costs as clients use the platform more, and it includes a free tier for many users. The platform is adaptable with numerous use cases and is supported by tutorials and guides. Unlike competitors, PostHog does not have a sales team, providing recorded demos and personalized options instead.
Key Metrics
San Francisco, CaliforniaHeadquarters
2020Year Founded
$26.3MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees