Support Engineer
Freshpaint$97,000 - $130,000/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Data & AnalyticsIndustries
Position Overview
- Location Type: Remote
- Employment Type: FullTime
- Salary: Not specified
- About PostHog: PostHog helps engineers build better products. It’s a single platform for analyzing, testing, observing, and deploying new features, offering product & web analytics, session replay, feature flags, experiments, a CDP, SQL access, and more. PostHog was created as an open-source project and has seen significant growth, with over 70,000 companies using the platform and $10M+ ARR.
Requirements
- Passion for talking to customers and helping them solve problems.
- Strong understanding of PostHog products.
- Ability to build out support tooling and automation.
- Excellent communication and engagement skills.
- Proactive and autonomous work style.
Responsibilities
- Answering the majority of support tickets directly.
- Improving support processes, tooling, and automation.
- Collaborating with product teams to identify and prioritize product development requests based on customer feedback.
- Serving as the face of PostHog for many customers.
- Escalating complex issues to the relevant engineering teams.
Application Instructions
- Not specified
Company Information
- Company: PostHog
- Focus: Building a single platform for product analytics, testing, and deployment.
- Growth: Rapid growth with 97% product-led growth and >$10M ARR.
- Values: Open source, transparency, autonomy, and solving big problems.
Skills
PostHog products
Support tooling
Automation
Communication
Engagement
Problem-solving
Customer support
PostHog
Platform for product engineering and data integration
About PostHog
PostHog offers a unified platform that combines tools for product engineering and data integration, helping businesses focus on product development. Its usage-based pricing model decreases costs as clients use the platform more, and it includes a free tier for many users. The platform is adaptable with numerous use cases and is supported by tutorials and guides. Unlike competitors, PostHog does not have a sales team, providing recorded demos and personalized options instead.
San Francisco, CaliforniaHeadquarters
2020Year Founded
$26.3MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees