[Remote] Technical Support Engineer at PostHog

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Software, Data & AnalyticsIndustries

Skills

Key technologies and capabilities for this role

PostHog productsSupport toolingAutomationCommunicationEngagementProblem-solvingCustomer support

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary for this Technical Support Engineer role?

This information is not specified in the job description.

What skills are required for the Technical Support Engineer position?

Required skills include passion for talking to customers and helping them solve problems, strong understanding of PostHog products, ability to build support tooling and automation, excellent communication and engagement skills, and a proactive and autonomous work style.

What is the company culture like at PostHog?

PostHog values open source, transparency, autonomy, and solving big problems.

What makes a strong candidate for this role?

A strong candidate demonstrates passion for customer interaction, deep knowledge of PostHog products, skills in building support automation, excellent communication, and a proactive, autonomous approach to work.

PostHog

Platform for product engineering and data integration

About PostHog

PostHog offers a unified platform that combines tools for product engineering and data integration, helping businesses focus on product development. Its usage-based pricing model decreases costs as clients use the platform more, and it includes a free tier for many users. The platform is adaptable with numerous use cases and is supported by tutorials and guides. Unlike competitors, PostHog does not have a sales team, providing recorded demos and personalized options instead.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$26.3MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

401(k) Company Match

Company Equity

Mental Health Support

Professional Development Budget

Risks

Competition from privacy-focused platforms like Matomo and Plausible is increasing.

Scaling usage-based pricing may challenge larger enterprise adoption.

Reliance on free tier could risk financial stability if users don't convert.

Differentiation

PostHog offers open-source product analytics tailored for developers.

The platform replaces the modern data stack, focusing on product development.

PostHog's usage-based pricing decreases with scale, offering cost efficiency.

Upsides

Increased demand for open-source analytics tools boosts PostHog's market potential.

Growing trend towards self-hosted solutions aligns with PostHog's offerings.

Recent $15M funding supports expansion and feature development.

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