Technical Support Engineer at Pendo

San Francisco, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

2+ years of professional experience working in a customer-facing role
2+ years of professional experience in JavaScript, HTML, CSS and/or Mobile Development
Applied coding knowledge - Front End or API
Proven record of continued education/pursuit of knowledge in technology (computer science degree, coding school, other relevant courses)
Highly empathetic and enthusiastic about helping others at a moment’s notice (preferred)
Reliable and active team member (preferred)
Ability to learn technical concepts and translate them to business solutions for customers with a thirst for knowledge (preferred)

Responsibilities

Answer customer questions through our support queue
Be the voice of the customer to the Product and Engineering organizations
Debug customer issues, create reproducible test cases for developers, and validate fixes and workarounds
Take ownership of fostering cases to resolution, including working with developers
Actively contribute to knowledge documentation through the creation of internal and customer-facing documentation

Skills

Key technologies and capabilities for this role

JavaScriptHTMLCSSMobile DevelopmentFront EndAPIDebugging

Questions & Answers

Common questions about this position

What is the work location and arrangement for this role?

The position is based in San Francisco, CA, with a hybrid schedule requiring onsite presence 3 days per week.

What are the minimum qualifications for this position?

Candidates need 2+ years in a customer-facing role, 2+ years in JavaScript, HTML, CSS and/or Mobile Development, applied coding knowledge in Front End or API, and a proven record of continued education in technology.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at Pendo?

Pendo has a passionate, dynamic, and fun culture with a strong customer focus, diverse teams where everyone brings their whole self, and emphasis on empathy and reliable teamwork.

What makes a strong candidate for this Technical Support Engineer role?

Strong candidates are highly empathetic, enthusiastic about helping others, reliable team members with the ability to learn technical concepts and translate them into business solutions, alongside the minimum technical experience.

Pendo

Enhances product experience and digital adoption

About Pendo

Pendo enhances digital products by providing solutions for product experience and digital adoption. Its platform integrates with clients' existing software, offering tools for in-app messaging, user analytics, and feedback collection. This allows businesses to understand user behavior and improve their products based on data-driven insights. Pendo primarily serves software companies, tech startups, and enterprises in the SaaS sector, charging subscription fees for access to its services. Unlike competitors, Pendo focuses specifically on user engagement and experience, helping clients guide users through new features and updates. The goal is to help businesses meet user expectations and achieve growth in a competitive market.

Raleigh, North CarolinaHeadquarters

2013Year Founded

$455.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Remote Work Options

Professional Development Budget

Risks

Increased competition from AI-driven platforms could threaten Pendo's market share.

Rapid AI innovation may outpace Pendo's integration capabilities, risking competitive edge loss.

Integration risks from Zelta AI acquisition could disrupt Pendo's operations if mismanaged.

Differentiation

Pendo integrates seamlessly with existing products, enhancing user engagement and feedback collection.

The platform offers in-app messaging, user analytics, and feedback tools for product improvement.

Pendo's AI-driven insights provide a comprehensive view of user behavior and product performance.

Upsides

Pendo's acquisition of Zelta AI enhances its AI capabilities for customer feedback analysis.

Partnership with Google Cloud's Vertex AI boosts product discovery and user personalization.

Pendo's $200 million ARR and customer growth highlight its strong market position.

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