Technical Support Engineer
AlphaSenseSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology, MediaIndustries
Requirements
Candidates should possess a Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field, and have between 4 and 6 years of experience. They must be able to provide technical support for cloud-based infrastructure and services, including compute, storage, networking, and security components, and collaborate effectively with application, security, and other internal teams.
Responsibilities
The Technical Support Engineer will serve as the first point of contact for customer and stakeholder issues, providing prompt support during US/IST time zones on a rotational basis, executing SOPs to troubleshoot and resolve recurring issues, and ensuring adherence to documented procedures. They will also debug and attempt to resolve issues independently, escalate unresolved issues to the development team, document and maintain up-to-date SOPs and technical support documentation, proactively identify and suggest process improvements, and collaborate with cross-functional teams to ensure efficient issue resolution and enhanced customer satisfaction.
Skills
Troubleshooting
SOPs
Cloud Infrastructure
Compute
Storage
Networking
Security
Documentation
Technical Support
Collaboration
Escalation
Nielsen
Global measurement and data analytics provider
About Nielsen
Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.
Key Metrics
Town of Clarkstown, New YorkHeadquarters
1963Year Founded
$45.1MTotal Funding
ACQUISITIONCompany Stage
Data & Analytics, ConsultingIndustries
10,001+Employees