Technical Support Engineer

Mumbai, Maharashtra, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, MediaIndustries

Requirements

Candidates should possess a Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field, and have between 4 and 6 years of experience. They must be able to provide technical support for cloud-based infrastructure and services, including compute, storage, networking, and security components, and collaborate effectively with application, security, and other internal teams.

Responsibilities

The Technical Support Engineer will serve as the first point of contact for customer and stakeholder issues, providing prompt support during US/IST time zones on a rotational basis, executing SOPs to troubleshoot and resolve recurring issues, and ensuring adherence to documented procedures. They will also debug and attempt to resolve issues independently, escalate unresolved issues to the development team, document and maintain up-to-date SOPs and technical support documentation, proactively identify and suggest process improvements, and collaborate with cross-functional teams to ensure efficient issue resolution and enhanced customer satisfaction.

Skills

Troubleshooting

SOPs

Cloud Infrastructure

Compute

Storage

Networking

Security

Documentation

Technical Support

Collaboration

Escalation

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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