Technical Research Associate - AI
Keywords Studios- Full Time
- Junior (1 to 2 years)
Candidates should possess 2-5 years of experience, demonstrating strong analytical and troubleshooting skills, and familiarity with Python and SQL. A Bachelor's degree is preferred, although relevant experience will be considered.
The Technical Support Engineer will serve as a key point of contact for clients post-implementation, continuously acquire deep product knowledge and learn new technologies, troubleshoot and resolve technical and business questions related to the Forethought AI platform, assist with product maintenance requests, communicate with customers via support portal or video conferencing, collaborate with product and engineering teams to report issues and develop solutions, participate in a rotating on-call schedule, and assist in enhancing the knowledge base and help center content.
AI-powered customer support automation platform
Forethought.ai focuses on enhancing customer support through artificial intelligence. Their main product, SupportGPT™, utilizes Large Language Models (LLMs) to understand and generate human-like text, allowing businesses to automate customer service tasks. This AI is trained on a company's specific data, making it tailored to their needs. It helps businesses in sectors like E-commerce, SaaS, and FinTech by quickly resolving common customer inquiries and directing more complex issues to the appropriate agents, which reduces resolution time and operational costs. Additionally, Forethought.ai offers Autoflows, a user-friendly tool for automating customer experience without the need for coding. This tool helps businesses optimize their customer service workflows and track performance. Forethought.ai aims to improve the efficiency and effectiveness of customer support for businesses looking to enhance their service operations.