Technical Support Engineer at Extreme Networks

Raleigh, North Carolina, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Networking, TechnologyIndustries

Requirements

NOC and/or TAC experience
Outstanding customer skills
Strong desire to learn and develop technically
Able to troubleshoot networking problems and deliver solutions with a high level of customer satisfaction
General knowledge of Ethernet, LAN/MAN/WAN networks
Basic knowledge of the TCP/IP protocol
1 year experience working directly with customers in any industry
Knowledge in Windows and Linux/UNIX
Ability to utilize the scientific method to solve problems
Active Cisco Certified Network Professional (CCNP)
Experience delivering customer support through Salesforce.com's Service Cloud
Experience developing KB solutions via a Knowledge-Centered Support (KCS) methodology
Ability to deliver technical support via social-collaboration
Excellent written, verbal communication, interpersonal and presentation skills

Responsibilities

Provide technical support for all Extreme products
Handle service requests (via phone, e-mail, and web) from external and internal customers
Manage service requests through research, problem solving, replication, and escalation
Update information repositories and knowledge base
Assist customers with basic network configuration and product information
Drive for continuous learning, results orientation, and teamwork
Weekends and some travel (5%) required

Skills

Networking

NOC

TAC

Technical Support

Customer Service

Troubleshooting

Problem Solving

Network Configuration

Knowledge Base

Extreme Networks

Provides advanced networking solutions and services

About Extreme Networks

Extreme Networks specializes in advanced networking solutions that optimize and secure network operations for a variety of clients, including educational institutions, retail businesses, government agencies, and healthcare facilities. Their products include network infrastructure such as switching and routing solutions, wireless connectivity, and data center fabrics, along with cloud-based services and advanced security measures. Extreme Networks differentiates itself by offering both hardware and software solutions, as well as professional and managed services that ensure efficient network operations. Their goal is to provide comprehensive support and training to help clients maximize their networking capabilities.

Morrisville, North CarolinaHeadquarters

1996Year Founded

$16.8MTotal Funding

IPOCompany Stage

Government & Public Sector, Enterprise Software, Cybersecurity, EducationIndustries

1,001-5,000Employees