Technical Support at Blackstone

Dubai, Dubai, United Arab Emirates

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field is preferred
2+ years of experience in technical support or a similar role
Strong understanding of software applications, operating systems, and hardware devices
Excellent verbal and written communication skills
Strong problem-solving and analytical abilities
Familiarity with ticketing systems and customer support tools
Ability to work independently and collaboratively in a team environment
Customer-focused mindset with a passion for helping others
Ability to manage multiple tasks and prioritize effectively

Responsibilities

Respond to customer inquiries and technical issues via phone, email, and chat
Troubleshoot and resolve software and hardware problems for clients
Document all customer interactions, issues, and resolutions in our support ticketing system
Provide guidance and assistance with software installations, updates, and configurations
Collaborate with upper-level support engineers and product teams to resolve complex issues
Stay current with product knowledge and updates to effectively assist customers
Identify recurring issues and provide feedback for product improvement
Participate in team meetings to share knowledge and best practices

Skills

Key technologies and capabilities for this role

Operating SystemsHardwareSoftware ApplicationsTicketing SystemsCustomer Support ToolsTroubleshooting

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position with no remote work option.

What benefits are offered for this role?

Benefits include Paid Time Off, UAE Benefits, Performance Bonus, and Training & Development.

What is the salary for this Technical Support position?

This information is not specified in the job description.

What skills and experience are required for this role?

Requirements include 2+ years of experience in technical support, strong understanding of software applications, operating systems, and hardware devices, excellent communication skills, strong problem-solving abilities, and familiarity with ticketing systems.

What makes a strong candidate for this Technical Support Specialist role?

A strong candidate will have a Bachelor's degree preferred, 2+ years of technical support experience, a customer-focused mindset, ability to work independently and collaboratively, and skills in problem-solving, communication, and managing multiple tasks.

Blackstone

Global alternative asset management firm

About Blackstone

Blackstone is a leader in alternative asset management, focusing on private equity, real estate, and credit investments. The firm manages over $1.1 trillion in assets and partners with financial advisors to provide access to private markets, aiming to create strong businesses that deliver lasting value. Its main products, BREIT and BCRED, cater to income-focused investors, while the On-Demand Continuing Education Program helps educate investors on private market topics. Blackstone's goal is to identify economic trends and invest in industry-leading businesses to generate strong returns.

New York City, New YorkHeadquarters

1985Year Founded

$18,081.8MTotal Funding

UNKNOWNCompany Stage

Financial Services, Real Estate, EducationIndustries

5,001-10,000Employees

Risks

Increased competition in AI may lead to overvaluation and market saturation.

Potential regulatory scrutiny due to significant investments in diverse sectors.

Economic instability in Europe could impact returns from European investments.

Differentiation

Blackstone is a global leader in alternative asset management with $1.1 trillion AUM.

The firm specializes in private equity, real estate, and credit investments.

Blackstone partners with financial advisors to provide access to private markets.

Upsides

Blackstone's $300M investment in DDN shows a strategic pivot towards AI-driven growth sectors.

The €250M investment in Sia Partners expands Blackstone's footprint in AI consulting services.

Partnership with Jersey Mike’s indicates investment in established consumer brands with growth potential.

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