Technical Support Delivery Analyst - Core HCM at Workday

Warsaw, Woj. Mazowieckie, Poland

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, SaaS, HR TechnologyIndustries

Requirements

3 years+ of experience with SaaS Enterprise software (e.g., SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, Cornerstone or similar)

Responsibilities

Handle a queue of support cases, prioritizing issues based on severity and customer impact
Work through exciting problems, motivate change and implement solutions
Handle time critical issues
Build solid relationships with our customers
Collaborate with Product Managers, QA and Development to determine solutions or workarounds
Balance ownership of existing case load while troubleshooting newly discovered issues
Maintain your knowledge of new functionality and compliance changes
Maintain certifications and training as required for the role
Get involved with initiatives, councils and projects that inspire your passion in support
Use your energy, drive and resourcefulness to encourage, mentor and coach others throughout the company
Participate in rostered shifts as part of our 24/7 Global Support shifts (Support Around the World)
Understand and support our customers in the following areas: Employee workflows, Staffing Transactions (Hire, Onboarding, Change Job, Termination), Form I-9 and E-Verify, Case Management, Knowledge Management, Personal Information, SOAP and REST based Web Services, HTTP Error Management, Web Service Authentication, Account Provisioning

Skills

Key technologies and capabilities for this role

HCMTechnical SupportCustomer SupportWorkdayUser Experience

Questions & Answers

Common questions about this position

What is the work schedule like for this role?

The role involves participating in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.

What does the company culture at Workday emphasize?

Workday emphasizes a people-first, employee-centric, collaborative culture that prioritizes happiness, development, work-life balance, wellbeing, and equal opportunities.

What are the main responsibilities in this role?

Daily tasks include handling a queue of support cases by prioritizing based on severity and impact, working through problems to implement solutions, building customer relationships, and collaborating with Product Managers, QA, and Development.

What qualities is Workday looking for in candidates?

They seek someone with a creative approach who is eager to learn, support colleagues, and have fun.

What is the salary or compensation for this position?

This information is not specified in the job description.

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

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