Technical Support- Customer Service Agent at DXC Technology

San Jose, San Jose, Costa Rica

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, AutomotiveIndustries

Requirements

Professional work history or training with a focus on IT or automotive systems
Customer contact experience
Technical Support experience
Self-motivated with a proactive approach to meeting and exceeding customer expectations
Computer hardware and software experience
Substantial problem solving abilities
Ability to work and thrive in a team environment
Maintain a professional image at all times
Exceptional communications and organizational skills
Dedication to excellent attendance
+85% English language proficiency
Ability to work first and second shift as well as occasional Saturday hours

Responsibilities

Problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programming
Resolve less complex problems immediately
Escalate more complex problems for resolution

Skills

Key technologies and capabilities for this role

Technical SupportHelpdeskIT SystemsProblem SolvingCustomer ServiceComputer HardwareComputer SoftwareEnglish Communication

Questions & Answers

Common questions about this position

What shifts will I be working in this role?

The role requires working first and second shift as well as occasional Saturday hours.

What salary or compensation does this position offer?

This information is not specified in the job description.

What skills and experience are required for this technical support role?

Required experience includes professional work history or training in IT or automotive systems, customer contact experience, technical support experience, computer hardware and software knowledge, substantial problem-solving abilities, exceptional communications and organizational skills, and +85% English proficiency.

What is the company culture like at DXC Technology?

DXC fosters a team-oriented environment that supports each other globally and locally, emphasizes a culture of learning, diversity, inclusion, strong ethics, and corporate citizenship, while prioritizing in-person collaboration with flexibility for wellbeing and individual work styles.

What makes a strong candidate for this position?

Strong candidates are self-motivated with a proactive approach, able to thrive in a team environment, maintain a professional image, and demonstrate dedication to excellent attendance.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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