Support Experience Coordinator (REMOTE)
AlteraSalary not specified
- Full Time
- Entry Level & New Grad
$60,000 – $80,000Compensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare Technology, IT SupportIndustries
Requirements
Candidates must possess proficiency in SQL, including writing basic to moderately complex queries, working with MS SQL Server and T-SQL, and understanding fundamentals of SQL Profiling and performance tuning. They should have a good understanding of Windows Server administration, including task scheduler, folder permissions, basic security settings, and storage configurations, along with experience in troubleshooting and supporting Microsoft Windows Server and SQL Server environments. Candidates should have hands-on experience in software/product support with strong troubleshooting and analytical capabilities, a good understanding of the software development life cycle, and the ability to work well both in a team environment and independently. Excellent written and verbal communication skills are required for effective client interaction, and experience working with international clients is preferred.
Responsibilities
The Technical Support Consultant will provide software application support to hospital IT staff via remote administration technologies, troubleshoot and resolve moderate to complex software issues for international clients, track and document inbound requests while ensuring proper case documentation, adherence to standard operating procedures, and meeting SLAs, educate clients on application functionality and software error resolution while providing feedback to the product development team, and handle priority support cases, including incidents and requests, taking necessary action.
Skills
SQL
MS SQL Server
T-SQL
SQL Profiling
Windows Server
Task Scheduler
Folder Permissions
Security Settings
Storage Configurations
Troubleshooting
Software Support
Analytical Skills
Communication Skills
Altera Digital Health
Cloud-based EMR solutions for healthcare providers
About Altera Digital Health
Altera Health provides technology solutions for hospitals and health networks in Australia and New Zealand, focusing on enhancing patient care and improving clinical workflows. Their main product is a cloud-based Electronic Medical Record (EMR) system that allows healthcare providers to digitally store, manage, and access patient information. This system is designed to be user-friendly, enabling clinicians to prioritize patient care over administrative tasks. Altera Health differentiates itself from competitors by offering a scalable and cost-effective SaaS model, which includes subscription fees for their EMR system and additional services like scanning and document management. The company's goal is to support healthcare providers in modernizing their operations and achieving better patient outcomes through improved information flow and operational efficiency.
Maipú, ChileHeadquarters
2017Year Founded
ACQUISITIONCompany Stage
Enterprise Software, HealthcareIndustries
1,001-5,000Employees