Technical Support - CDMX at A1M Solutions

Mexico City, Mexico City, Mexico

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$14,000 – $16,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

2+ years of experience in Level 1 Support: providing end-user support (EUC), including image loading, printer configuration, and computer hardware repair
1+ year of experience in Level 2 Support: Network support (switches, routers), knowledge of console and structured cabling
Basic knowledge of Level 3 Support: HP servers, iLO, and Dell management
Proficiency in Microsoft Excel, Word, and PowerPoint
Networking fundamentals
General IT tools
SharePoint
Advanced conversational English (mandatory, with assessments)

Responsibilities

Provide technical support at EUC, Network, and Server levels to GSB clients
Provide technical support to internal GSB clients
Be available for remote support
Assist with help desk issues
Adhere to GSB policies and customs
Proactively identify and resolve technical issues
Care for company physical assets when necessary
Monitor company chats and provide support as needed
Work from home and travel to client locations as required

Skills

Key technologies and capabilities for this role

ExcelWordPowerPointNetworkingSwitchesRoutersStructured CablingHP ServersiLODell ManagementSharePointHardware RepairPrinter Configuration

Questions & Answers

Common questions about this position

What is the salary range for this Technical Support position?

The salary is $14,000 - $16,000 depending on experience.

Is this Technical Support role remote, and are there any travel requirements?

The position is remote with potential for travel, and responsibilities include working from home and traveling to client locations as required.

What technical skills and experience are required for this role?

Requirements include 2+ years in Level 1 end-user support (EUC, image loading, printer configuration, hardware repair), 1+ year in Level 2 Network support (switches, routers, console, structured cabling), basic Level 3 knowledge of HP servers, iLO, and Dell management, plus skills in Microsoft Excel/Word/PowerPoint, networking fundamentals, general IT tools, and SharePoint.

What benefits are offered for this position?

Benefits include legal benefits as per law, benefits exceeding 3 months, savings account, major medical insurance, and life insurance.

What makes a strong candidate for this Technical Support role?

A strong candidate will have the specified experience levels in EUC, Network, and Server support, proficiency in required technical skills including advanced conversational English (with assessments), and availability for remote work, travel, and the Monday-Friday 9:00 am to 6:30 pm schedule.

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees