[Remote] Technical Success Manager at Maze

United Kingdom

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£80,000 – £110,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, TechnologyIndustries

Requirements

Genuine cybersecurity domain expertise, including understanding vulnerability management workflows, security engineering challenges, and how AI agents transform security operations
Ability to configure complex integrations, troubleshoot technical issues, and work with API documentation
Experience as a security practitioner or highly technical Customer Success Manager (CSM)
Comfortable conducting hands-on onboarding, running workshops on advanced product capabilities, and presenting quarterly business reviews to CISOs
Ability to translate security team needs into product requirements and provide expert technical consultation

Responsibilities

Own end-to-end technical relationships: Serve as the primary technical point of contact throughout the customer lifecycle, building deep trusted relationships with security engineering teams and leadership while ensuring continuous value realization from the AI agent platform
Drive rapid customer activation: Lead hands-on technical onboarding including workshops, configuration sessions, and integration implementation with customer security teams, optimizing for rapid time-to-value and immediate daily adoption
Enable ongoing product excellence: Conduct regular technical check-ins and proactive outreach to drive deeper feature adoption, help customers maximize platform value, and ensure effective leveraging of AI agents as security workflows evolve
Build scalable success operations: Create comprehensive technical playbooks, troubleshooting guides, and self-serve documentation to enable independent customer success and establish repeatable, scalable processes
Partner on revenue growth: Work closely with account executives on renewals and expansions, providing technical insights on customer health, identifying upsell opportunities based on usage patterns, and championing customer outcomes
Champion customer voice: Systematically gather customer feedback and technical insights, collaborating with product and engineering teams to prioritize features and improvements that drive adoption and solve security challenges
Establish technical support excellence: Handle complex technical support queries while building scalable support operations, reducing ticket volume through better documentation and increasing customer self-sufficiency
Build customer advocacy: Identify and nurture satisfied customers to turn them into advocates who expand usage

Skills

Cybersecurity

Vulnerability Management

Security Engineering

AI Agents

API Integrations

Technical Onboarding

Product Adoption

Customer Success

Workshops

Troubleshooting

Maze

Product research platform for agile teams

About Maze

Maze is a product research platform that assists agile teams in quickly testing and gathering user insights to enhance their design and development processes. The platform allows product managers, designers, and researchers to consolidate their research efforts into one easy-to-use interface. Users can import prototypes from popular design tools like Figma and Sketch with a single click, enabling them to conduct usability tests on high-fidelity designs. Maze supports testing multiple design variants in one study, which helps teams make informed decisions based on real user feedback rather than intuition. The company operates on a subscription-based model, offering various pricing plans to accommodate different team sizes. Maze's goal is to empower product teams to create user-centric products by providing fast and continuous feedback, ultimately driving business growth and improving user satisfaction.

Paris, FranceHeadquarters

2018Year Founded

$55.9MTotal Funding

SERIES_BCompany Stage

Consumer Software, DesignIndustries

51-200Employees

Benefits

Health Insurance

Mental Health Support

Life Insurance

Disability Insurance

Flexible Work Hours

Paid Family Leave

Remote Work Options

Company Equity

Home Office Stipend

Risks

Increased competition from AI-driven UX tools threatens Maze's market share.

Rapid AI advancements may outpace Maze's current offerings, requiring R&D investment.

Entry of large tech companies into product research increases competitive pressure.

Differentiation

Maze integrates with Figma and Sketch for seamless usability testing.

The platform supports testing multiple design variants in a single study.

Maze offers AI-powered features to scale research and make rapid decisions.

Upsides

Recent $40M funding round boosts Maze's growth and innovation potential.

Partnerships with User Interviews and ADPList enhance Maze's educational initiatives.

Gold Award recognition highlights Maze's effective approach to behavioral insights.

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