Technical Solutions Specialist, Canada at StackAdapt

Canada

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Advertising, AdTechIndustries

Requirements

Proven experience in technical support, product support, and/or software engineering capacity
Proven skill in crafting technical documentation tailored for both technical and non-technical audiences
Basic to intermediate Javascript and HTML experience
Strong problem-solving and analytical abilities
Experience identifying root causes of technical issues and addressing potentially complex technical problems/questions
Experience querying databases and monitoring systems, including SQL and/or Elasticsearch
Strong communication skills to explain potentially complex situations to team members and clients
Experience with Google Tag Manager (GTM) and CMS systems (WordPress, Shopify, Hubspot) is a plus
Basic to intermediate knowledge/experience in Digital Advertising is a plus
Experience with GraphQL is a plus

Responsibilities

Creating and debugging custom javascript snippets for clients
Troubleshooting simple to complex system setups across various platforms
Help guide users and clients alike with the technical intricacies of our platform
Identifying root causes of technical issues and addressing potentially complex technical problems/questions and querying databases and monitoring systems, including SQL and/or Elasticsearch
Taking ownership of escalations and highly technical problem solving
Working with clients to help solve their technical issues
Ensure technical support, product questions, and client inquiries are investigated, addressed, and routed to the appropriate teams if necessary

Skills

Key technologies and capabilities for this role

JavaScriptHTMLSQLElasticsearchDebuggingTroubleshootingTechnical DocumentationProblem Solving

Questions & Answers

Common questions about this position

What is the salary for this Technical Solutions Specialist role?

This information is not specified in the job description.

Is this position remote, and where can candidates be located?

StackAdapt is a remote-first company, open to candidates located anywhere in North America.

What key skills are required for this role?

Required skills include proven experience in technical support or software engineering, basic to intermediate Javascript and HTML, strong problem-solving and analytical abilities, experience querying databases like SQL or Elasticsearch, and strong communication skills.

What benefits does StackAdapt offer?

Benefits include highly competitive salary, RRSP/401K matching, 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off, health benefits from day one, work-from-home reimbursements, optional global WeWork membership, robust training, and support for personal development.

What makes a strong candidate for this position?

A strong candidate has proven technical support or software engineering experience, Javascript/HTML skills, problem-solving abilities, database querying experience with SQL/Elasticsearch, and strong communication skills; pluses include GTM, CMS systems, digital advertising, or GraphQL experience.

StackAdapt

Programmatic advertising and digital marketing platform

About StackAdapt

StackAdapt specializes in programmatic advertising, which uses software to automate the buying of digital ads. The company provides a platform that enables businesses to run display, video, and native advertising campaigns efficiently. Its main product is a Demand Side Platform (DSP) that allows advertisers to purchase digital ad space in real-time, ensuring that ads reach the right audience at the right moment. Unlike many competitors, StackAdapt does not require monthly minimum spending, giving clients flexibility in their advertising budgets. The company also offers a Creative Studio to help clients enhance their ad content for better results. StackAdapt is particularly recognized for its expertise in native advertising, boasting the largest scale in the industry with numerous integrations and partnerships. The goal of StackAdapt is to empower agencies and brands to maximize their digital advertising efforts through a comprehensive and flexible platform.

Toronto, CanadaHeadquarters

2014Year Founded

$4.2MTotal Funding

SERIES_BCompany Stage

Consumer Software, EntertainmentIndustries

1,001-5,000Employees