Technical Solutions Engineer at Logz.io

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, ObservabilityIndustries

Requirements

Customer-first mindset—passionate about driving continuous value
Proven experience in one of the following roles: technical account manager, delivery/implementation engineer, post-sales engineer, or customer success engineer
Track record leading end-to-end, customer-facing engagements, including with C-level stakeholders in Global 5000 organizations
Excellent communication and presentation skills—able to explain complex concepts in a clear and engaging way
Strong domain knowledge in one or more of the following: SaaS and Cloud solutions (AWS, Azure, GCP), Log Management and Analysis, Big Data / Data Management, Business Intelligence or Web Analytics, Operational Intelligence / Threat Analysis / AI
BA/BSc in Computer Science, Software Engineering, or equivalent experience
Self-starter with a positive attitude and willingness to go the extra mile
Strong written and verbal English communication skills
Availability to work on-site in our Boston office 2–3 times per week

Responsibilities

Act as a trusted advisor for top enterprise accounts
Guide architecture decisions and integration best practices
Troubleshoot complex technical issues
Drive long-term success and adoption across customer environments
Partner closely with our top customers to ensure successful adoption, value realization, and overall satisfaction
Serve as the focal point for all technical matters, owning progress and outcomes until customer needs are fulfilled
Lead onboarding, training, and coaching sessions to empower customers to succeed with our platform
Collaborate with sales on account planning and proactively identify opportunities for expansion
Define and manage success criteria, timelines, and milestones for customer projects
Advocate for customer needs internally and serve as their technical voice within Logz.io

Skills

Observability

Logs

Metrics

Traces

Troubleshooting

Architecture

Integration

Onboarding

Customer Success

Technical Advisory

Logz.io

Data analytics and observability platform

About Logz.io

Logz.io provides a platform for data analytics and observability, allowing businesses to analyze their data quickly and efficiently to enhance troubleshooting. The platform utilizes popular open-source monitoring tools like OpenSearch for log analytics, Prometheus for metric analytics, and OpenTelemetry and Jaeger for trace analytics. It caters to a diverse clientele, from small businesses to large corporations, including tech companies, financial institutions, and healthcare providers, all of whom require real-time data monitoring and analysis. Logz.io operates on a subscription or usage-based pricing model, generating revenue through high-performance log analytics, centralized metrics monitoring, and security event investigation. A key feature of the platform is its ability to filter out unnecessary data, which helps reduce costs and saves engineering time. Additionally, Logz.io is compatible with various cloud services, making it easy to integrate into existing systems.

Boston, MassachusettsHeadquarters

2014Year Founded

$119.9MTotal Funding

SERIES_ECompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

51-200Employees

Risks

Increased competition from new entrants like Finout focusing on cloud cost management.

Complex AI-driven features may require significant user adaptation and training.

Departure of key financial personnel could disrupt financial operations and strategic planning.

Differentiation

Logz.io integrates AI-driven anomaly detection to enhance user experience and service reliability.

The platform combines ELK and Grafana for scalable machine data analytics and observability.

Logz.io offers a unified platform for log, metric, and trace analytics using open-source tools.

Upsides

The enterprise monitoring market is projected to reach $80.26 billion by 2029.

Logz.io's AI Agent simplifies monitoring, potentially reducing operational costs and improving reliability.

O11y GPT upgrade leverages generative AI for advanced insights and operational efficiency.

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