Technical Service Specialist at Andersen Corporation

Yuli Township, Hualien County, Taiwan

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, ChemicalsIndustries

Requirements

Fully comply with all safety, health and environmental, Ethics and Compliance related to company guidelines and standards
Establish self-own technical knowledge or skill via continuous learning, searching, approaching other technical resources and always conducting verification work in lab, machine hall or customer site for those potential assumptions, hypothesis or ideas
Get familiar and skillful with the effects and adoption of the related raw materials, and the operation window of products, processing conditions and machine/molds

Responsibilities

Identify any new business opportunity and also the detailed requirements and constraints, then influence to gain the opportunity
Lead the technical development/transfer process, conclude the development strategy with business/commercial team, and communicate with relevant supporting functions to gain the required resources, targeting to accomplish development plan in the required time frame
Lead the process of product introduction, verification at customer site and commercialization
Act as a contact window for handling customer complaint or requests related to production failure at customer site
Provide the contingency plan for both customer and internal functions
Identify the problem in operation at customer site or root cause of product quality deviation at Huntsman plant
Communicate with customer or HPU internal functions to adopt effective correction actions for avoiding the problem repeated
Transfer detailed manufacturing, raw materials and quality information to production or SC team once a new product is confirmed to be commercialized
Give support for handling issue related to production, quality, operation or EHS to production, operation or front-line team
Give support for handling slow moving, returned goods or off spec products such as to minimize the stock or working capital caused with
Have strong intention to communicate with both customers and internal functions such as to facilitate the execution of TS role
Offer frequent or task report according to the requirements of line manager or company standards

Skills

EHS

Ethics and Compliance

Technical Development

Product Introduction

Customer Complaint Handling

Root Cause Analysis

Process Transfer

Manufacturing Support

Quality Control

Production Troubleshooting

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees

Risks

Rising raw material costs could squeeze profit margins.

Labor shortages may delay project timelines and increase costs.

Emerging smart window technologies could impact market share.

Differentiation

Renewal by Andersen uses Augmented Reality for customer consultations, enhancing decision-making.

The company offers a complete service from consultation to professional installation.

Renewal by Andersen is recognized for high customer satisfaction, winning multiple J.D. Power awards.

Upsides

Increased demand for energy-efficient home improvements boosts market growth.

Expansion into Locust Grove, Georgia, with a $420 million investment enhances capacity.

Growing interest in eco-friendly materials aligns with Andersen's sustainable product offerings.

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