Technical Service and Complaint Specialist (Medical Devices) at Semtech

Therwil, Basel-Landschaft, Switzerland

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, Healthcare, Respiratory CareIndustries

Requirements

Certified Technician or Electrician, or solid understanding of mechanics and electronics
Experience in technical service, repair, or support—ideally at the 2nd level, requiring analytical problem-solving skills
Proficient in reliable documentation that meets audit standards
Excellent communication skills in English and German, both written and spoken

Responsibilities

Thoroughly document all customer complaints in accordance with regulatory requirements
Consolidate global complaint data and escalate trends and events
Provide 2nd-level technical support to our field team and, when required, directly to customers
Troubleshoot technical issues, analyze problems, and deliver effective solutions
Perform hands-on repairs

Skills

Technical Support

Complaint Management

Device Repair

Troubleshooting

Regulatory Documentation

Problem-Solving

Customer Service

Stakeholder Coordination

Semtech

High-performance semiconductors and IoT solutions

About Semtech

Semtech Corporation focuses on high-performance semiconductors, IoT systems, and cloud connectivity services. Its products include the XR60 5G Router Solution for reliable networking and LoRa technology for efficient IoT applications that support decarbonization. The BlueRiver platform enables the transmission of high-quality video over Ethernet, catering to the audiovisual industry. Semtech aims to provide advanced solutions that enhance connectivity and sustainability across various sectors.

Camarillo, CaliforniaHeadquarters

1960Year Founded

$557MTotal Funding

IPOCompany Stage

Automotive & Transportation, Hardware, Energy, Enterprise SoftwareIndustries

1,001-5,000Employees

Risks

Increased competition from Cisco and Huawei in the IoT market.

Semiconductor industry talent shortage may impact Semtech's innovation capabilities.

Rising raw material costs could squeeze Semtech's profit margins.

Differentiation

Semtech's LoRa technology aids global decarbonization through efficient IoT applications.

The BlueRiver platform enables zero-latency Ultra HD 4K HDR video over Ethernet.

Semtech's XR60 5G Router Solution offers robust 5G and Wi-Fi 6 performance.

Upsides

Growing demand for IoT solutions in elder care boosts Semtech's healthcare market potential.

Financial institutions' investments indicate strong market confidence in Semtech's growth.

Partnership with Nvidia enhances Semtech's position in high-performance computing.

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