Technical Service and Complaint Specialist (Medical Devices) at Semtech

Therwil, Basel-Landschaft, Switzerland

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, Healthcare, Respiratory CareIndustries

Requirements

Certified Technician or Electrician, or solid understanding of mechanics and electronics
Experience in technical service, repair, or support—ideally at the 2nd level, requiring analytical problem-solving skills
Proficient in reliable documentation that meets audit standards
Excellent communication skills in English and German, both written and spoken

Responsibilities

Thoroughly document all customer complaints in accordance with regulatory requirements
Consolidate global complaint data and escalate trends and events
Provide 2nd-level technical support to our field team and, when required, directly to customers
Troubleshoot technical issues, analyze problems, and deliver effective solutions
Perform hands-on repairs

Skills

Key technologies and capabilities for this role

Technical SupportComplaint ManagementDevice RepairTroubleshootingRegulatory DocumentationProblem-SolvingCustomer ServiceStakeholder Coordination

Questions & Answers

Common questions about this position

What is the work location for this position?

The position is on-site.

What qualifications and skills are required for this role?

Candidates need to be a Certified Technician or Electrician with a solid understanding of mechanics and electronics, experience in technical service, repair, or support ideally at the 2nd level with analytical problem-solving skills, proficiency in reliable documentation that meets audit standards, and excellent communication skills in English and German both written and spoken.

What does the company culture look like?

The company features flat hierarchies, truly interdisciplinary workgroups, and opportunities to contribute ideas, actively participate, and make decisions.

What benefits does Sentec offer?

Sentec offers meaningful work on life-saving products that support patient therapy, flat hierarchies with interdisciplinary workgroups, and opportunities to contribute ideas and make decisions.

What makes a strong candidate for this Technical Service and Complaint Specialist role?

A strong candidate has a Certified Technician or Electrician background with mechanics and electronics knowledge, 2nd-level technical service experience with analytical problem-solving, strong documentation skills for audits, and fluent English and German communication, combined with a customer service mindset, high ownership, and hands-on approach.

Semtech

High-performance semiconductors and IoT solutions

About Semtech

Semtech Corporation focuses on high-performance semiconductors, IoT systems, and cloud connectivity services. Its products include the XR60 5G Router Solution for reliable networking and LoRa technology for efficient IoT applications that support decarbonization. The BlueRiver platform enables the transmission of high-quality video over Ethernet, catering to the audiovisual industry. Semtech aims to provide advanced solutions that enhance connectivity and sustainability across various sectors.

Camarillo, CaliforniaHeadquarters

1960Year Founded

$557MTotal Funding

IPOCompany Stage

Automotive & Transportation, Hardware, Energy, Enterprise SoftwareIndustries

1,001-5,000Employees

Risks

Increased competition from Cisco and Huawei in the IoT market.

Semiconductor industry talent shortage may impact Semtech's innovation capabilities.

Rising raw material costs could squeeze Semtech's profit margins.

Differentiation

Semtech's LoRa technology aids global decarbonization through efficient IoT applications.

The BlueRiver platform enables zero-latency Ultra HD 4K HDR video over Ethernet.

Semtech's XR60 5G Router Solution offers robust 5G and Wi-Fi 6 performance.

Upsides

Growing demand for IoT solutions in elder care boosts Semtech's healthcare market potential.

Financial institutions' investments indicate strong market confidence in Semtech's growth.

Partnership with Nvidia enhances Semtech's position in high-performance computing.

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