Technical Service Advisor with Italian at Hewlett Packard Enterprise

Bucharest, Bucharest, Romania

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Experience with customer facing roles is essential
Bachelor’s degree in electrical/electronic Engineering, Computer (preferred)

Responsibilities

Act as a customer advocate and single point of contact for all post-sales service needs
Stay in alignment with the customer and accounts team concerning services sales and delivery
Help support cases resolved as per SLAs and expedite/escalate critical issues among technical support teams
Provide relevant technical inputs to facilitate and expedite escalated problem resolution
Proactively escalate and bring people with required expertise together to bring critical and important issues to closure
Act as an interlock between Customer and Professional Services, Advanced Services, and Education Services for services delivery
Engage on major projects for service requirements, risk management, and expectation setting with the account team, partners, and customers
Conduct periodic reviews with the customer on service delivery metrics, SLA, and quality
Establish a customer-specific operational status and reporting framework (preferably using ITIL), and lead in the delivery and presentation of status reports
Use technical knowledge to review and assess open software defects
Discover potential risks associated with deployment plans and partner with the customer to develop mitigation plans
Assist the customer in making use of proactive consulting services such as technical analysis and recommendations (Impact assessment and analysis, health check analysis, software upgrade analysis, config review, etc.)
Partner with customers in conducting periodic product health checks and Configuration/Design reviews to identify potential improvement areas and make relevant recommendations to optimize operational performance
Review and evaluate network change plans and assist in the planning of new feature implementation and product deployment
Ally with internal teams to resolve identified risks in software
Engage with engineering teams to improve potential quality issues with products
Document and maintain customer network solutions knowledge and educate other internal resources for a better support experience

Skills

Key technologies and capabilities for this role

ItalianNetworkingNetwork PerformanceNetwork SecurityNetwork ConfigurationTechnical SupportSLA ManagementCustomer AdvocacyHardware ImplementationSoftware Deployment

Questions & Answers

Common questions about this position

Is this role remote or hybrid?

This role is designed as ‘Hybrid’ with an expectation to work on average 2 days per week from an HPE office.

What is the salary range for this position?

This information is not specified in the job description.

What key skills are required for the Technical Service Advisor role?

Key skills include acting as a customer advocate, technical knowledge to review software defects and assess risks, familiarity with ITIL for operational reporting, and experience in network performance, scalability, security, and service delivery metrics.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and supports career growth.

What makes a strong candidate for this role?

Strong candidates are customer advocates who excel at being a single point of contact, proactively escalating issues, managing service delivery per SLAs, conducting periodic reviews, and partnering on projects for network optimization and risk mitigation.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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