Technical Product Consultant 2 at Adobe

Noida, Uttar Pradesh, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Marketing, Digital ExperiencesIndustries

Requirements

3–5 years of hands-on experience in a software support environment, providing technical assistance for complex, multi-tiered enterprise applications
Skilled in writing and debugging SQL queries
Proficient in XML, JavaScript, and HTML
Experienced with major database platforms including Oracle, SQL Server, MySQL, and PostgreSQL
Familiar with web service APIs, database connectors, and SOAP protocols
3-5 years of experience reading and troubleshooting XML and HTML
Experienced in working with network, client, and server connectivity
Demonstrated deep understanding of internet-based, database-centric systems
Strong ability to manage multiple tasks simultaneously and resolve issues independently
Excellent written and verbal communication abilities
Bachelor’s degree or equivalent professional experience
Held a technical support position within the last two years, working directly with business and enterprise clients
Spent at least 20% of role time troubleshooting SQL and relational databases
Flexible to work in a rotational shift environment (24*7)

Responsibilities

Performing root cause analysis on customer issues with the goal of enabling both peers and the customer to grow their knowledge of the product
Thoroughly documenting all communication, troubleshooting, and activity on issues reported by customers
Educating customers on specific product functionality required to resolve their issues
Writing and presenting internal/informal courses on troubleshooting areas of product functionality
Creating solution entries as required
Working cooperatively with other Technical Support team members and members of other Adobe teams such as consulting services, Engineering, technical operations, and deliverability
Timely communication with customers concerning status of open support issues
Troubleshooting issues related to 3rd party software applications
Provide technical support and product guidance to customers, partners, and others involved in developing campaigns and other marketing channel communications on the platform at all stages of the cycle
Proactively develop and nurture good working relationships with developers and users at customer sites to ensure their success with the product
Effective research, record, and maintain on-going knowledge of best practices for product usage in all areas of functionality
Build and maintain strong working relationships with other teams that support customer needs and business goals
Duties may also include working in conjunction with other team members on special teams or projects assigned to the Technical Support team such as customer migrations, product testing, implementations, and follow-up training of customers and newer support team members

Skills

Key technologies and capabilities for this role

root cause analysistroubleshootingtechnical supportproduct documentationcustomer educationbest practices

Questions & Answers

Common questions about this position

What experience level is required for this role?

The position requires 3–5 years of hands-on experience in a software support environment, providing technical assistance for complex, multi-tiered enterprise applications.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What are the main responsibilities of this position?

Responsibilities include performing root cause analysis on customer issues, documenting communications and troubleshooting, educating customers on product functionality, and working cooperatively with other Adobe teams.

What shift arrangements are involved in this job?

The role requires flexibility to work in a rotational shift environment (24*7).

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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