Technical Platform Lead - Global Field Solutions at Eli Lilly and Company

Indianapolis, Indiana, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Pharmaceuticals, HealthcareIndustries

Requirements

Deep understanding of end-to-end solution design, integration, and alignment across multiple technical and business teams
Field Solutions CRM experience
Passion for technology and innovation
Experience with CRM technical platform leadership, including solution planning, technical and architectural design
Ability to ensure compliance with data privacy, security, and regulatory requirements
Experience collaborating with cross-functional teams, vendors, and stakeholders
Technical guidance and support skills throughout project lifecycle (planning to post-implementation)
Ability to translate business requirements into technical solutions (AI, systems, automation)
Understanding of existing CRM systems for support and maintenance
Serve as escalation point for critical incident management
Design approval capabilities for technical solutions
Effective communication with product managers, developers, and team members
Ability to influence Enterprise Architecture teams for technology approvals
Expertise in evaluating and proposing new technologies for transformation and innovation
Understanding of broader CRM ecosystem, including integrations with other systems and processes

Responsibilities

Lead solution planning, technical and architectural design for Future Global Field CRM implementation
Collaborate with cross-functional teams to ensure seamless integration and deployment of new CRM
Support vendor selection, technical evaluations, and system integration strategies
Provide technical guidance and support throughout the project lifecycle, from planning to execution and post-implementation
Collaborate with stakeholders to understand business requirements/capabilities and translate them into technical solutions in new CRM (AI, system, automation, etc.)
Partner with and influence vendor resources on solution development to ensure understanding of data and technical direction
Enablement of AI agenda and capabilities
Understand and support the existing CRM system during the transition to the new platform
Serve as escalation point for Incident Management for critical incidents that operations team cannot resolve
Responsible for design approvals of technical solutions prior to handoff to development team
Work closely with product owner business stakeholders to understand their requirements and translate them into technical solutions
Communicate effectively with product managers, developers, and other team members to ensure alignment and successful project delivery
Influence and partner with Enterprise Architecture teams to get new technologies and approaches approved for use
Externally evaluate and propose new technologies to transform internal initiatives and generate new, innovative ideas
Understand the broader ecosystem enabled by the CRM, including integrations with other systems and processes

Skills

Key technologies and capabilities for this role

CRMField Solutions CRMEnd-to-End Solution DesignIntegrationTechnical Architecture

Questions & Answers

Common questions about this position

What is the salary for this Technical Platform Lead position?

This information is not specified in the job description.

Is this role remote or does it require being in the office?

The role is based in Indianapolis, IN.

What key skills are required for this CRM Technical Platform Lead role?

The position requires deep understanding of end-to-end solution design, integration, CRM experience (especially Field Solutions CRM), technical and architectural design skills, and the ability to collaborate with cross-functional teams and vendors.

What is the company culture like at Eli Lilly?

Eli Lilly unites caring with discovery to make life better for people around the world, putting people first, giving best effort to work, and focusing on discovering life-changing medicines while contributing to communities.

What makes a strong candidate for this Technical Platform Lead position?

A strong candidate will have Field Solutions CRM experience, passion for technology and innovation, expertise in technical platform leadership, solution design, and the ability to collaborate across teams and with vendors to drive CRM implementations.

Eli Lilly and Company

Develops and delivers prescription medicines globally

About Eli Lilly and Company

Eli Lilly and Company is a global pharmaceutical company that focuses on discovering, developing, and delivering medicines to improve health. The company has a long history of scientific achievements, including the creation of insulin, the first life-saving treatment for diabetes. Lilly's operations involve extensive research and development to create new medications and enhance existing ones, ensuring they are safe and effective. Their products are primarily prescription medicines sold to healthcare providers for various medical conditions, including diabetes, cancer, and pain management. What sets Lilly apart from its competitors is its strong commitment to ethical practices and the protection of its products from counterfeiting. The company's goal is to enhance lives through innovative medical solutions while maintaining high standards of quality and ethics.

Indianapolis, IndianaHeadquarters

1876Year Founded

$1,180.1MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Competition from Novo Nordisk's Ozempic may impact tirzepatide's market share.

Potential construction delays in Indiana could affect GLP-1 drug production timelines.

Regulatory challenges may hinder Kisunla's expansion in new Alzheimer's markets.

Differentiation

Eli Lilly's rich history includes the first life-saving insulin treatment.

Lilly's strategic partnerships enhance its position in neurodegenerative disease treatments.

FDA approval of Zepbound opens new therapeutic markets for sleep disorder treatments.

Upsides

Lilly's $9 billion complex in Indiana boosts GLP-1 drug production capacity.

Kisunla's approval in China expands Lilly's Alzheimer's treatment market in Asia.

Collaboration with EVA Pharma enhances Lilly's reputation as socially responsible.

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