[Remote] Technical Operations Contractor (Seasonal) at Finch

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Biotechnology, SaaS, FintechIndustries

Requirements

Candidates should be extremely organized with the ability to maintain context while triaging multiple priorities and possess proven experience handling structured data such as Excel, CSV, or JSON. Strong attention to detail and the ability to document, follow, and execute repeatable workflows with precision are essential, along with clear and timely communication skills.

Responsibilities

The Technical Operations Contractor will act as the first line of defense for technical inquiries, providing reactive support, troubleshooting issues, and offering best practices to employers. Responsibilities include ensuring Assisted workflows are processed within established SLAs, guiding employers through authentication processes, assisting in the mapping of new payroll providers, and working with the Product Operations team to proactively resolve potential issues with provider integrations. The role also involves supporting product quality initiatives through routine QA testing and validation, documenting improvements to guides, and serving as a backup resource for direct-to-sponsor support efforts.

Skills

Technical Support

Product Operations

Organization

Detail-Oriented

Finch

API platform for HR and payroll integration

About Finch

Finch provides an API platform that facilitates integration between HR systems, payroll providers, and other employer-related services. This platform allows different software systems to communicate and share data effectively, acting as a bridge for businesses. Finch primarily targets small to medium-sized enterprises, large corporations, and software developers who need to connect their HR and payroll systems with other applications. The company generates revenue by charging fees for API usage, which can vary based on the number of API calls or users. Finch prioritizes security and data protection, ensuring that all data exchanges comply with industry standards, which is essential given the sensitive nature of payroll and HR information. The goal of Finch is to help businesses streamline their HR and payroll operations through efficient integration services.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$62.9MTotal Funding

LATE_VCCompany Stage

Enterprise Software, Fintech, CybersecurityIndustries

51-200Employees

Benefits

Flexible Work Hours

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Parental Leave

401(k) Retirement Plan

Offsite company trips

Hybrid Work Options

Risks

Increased competition in HR tech could threaten Finch's market share.

Rapid tech advancements may strain Finch's resources for continuous innovation.

Data privacy concerns could arise with expanded API coverage.

Differentiation

Finch offers a unified API platform for 200+ HR and payroll systems.

The company emphasizes strong data security and protection standards.

Finch provides seamless integration for SMEs and large corporations.

Upsides

Finch raised $40M in Series B funding to expand API coverage.

Growing demand for API-based HR integrations boosts Finch's market potential.

Partnerships with firms like PensionPro enhance Finch's service offerings.

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