Technical Onboarding Advisor at RingCentral

Manila, Metro Manila, Philippines

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Communications, SaaS, Contact CenterIndustries

Requirements

2-3 years solid experience in Technical Support
Strong client management skills
Ability to work with cross-functional departments
Prepared to assume roles of part-technical guide, part-account manager, part-detective, and part-teacher
Good at conveying how the system works to teach clients independent setup and configuration
Ability to reach out to new customers via phone and/or email to book implementation appointments
Completed at least 2nd year college in any related course (desired)
Openness to work during night shifts and varied hours
Willingness to work in Ortigas or Cubao

Responsibilities

Assist newly signed up customers in configuring basic account and phone system setup
Demonstrate expertise and proficiency in Contact Center skill sets
Adhere to schedules, guidelines, and requirements per company policies and procedures
Receive transferred calls from Sales for newly signed up customers
Set expectations that the transaction is basic account setup, not user training
Walk customers through Express Set Up and probe for other basic needs
Configure basic user setup (e.g., Call Forwarding, Notifications, Greetings)
Educate on VOIP readiness: send and ensure use of Network Configuration Checklist
Provision and set up RC-supported desk phones
Introduce new applications (Desk Phones, Mobile App, Desktop App, RC Meetings, Glip by RC)
Position value of Implementation and encourage attendance at scheduled appointments
Confirm and/or schedule Implementation Appointments
Walk customers through Community Website and assist with sign up
Update Implementation Status and document calls in SFDC
Ensure resolution, customer satisfaction, and gain agreement to close the case

Skills

Key technologies and capabilities for this role

VOIPCall ForwardingNotificationsGreetingsDesk PhonesMobile AppDesktop AppRC MeetingsNetwork ConfigurationCustomer Onboarding

Questions & Answers

Common questions about this position

What experience is required for the Technical Onboarding Advisor role?

Candidates must have 2-3 years of solid experience in Technical Support, along with strong client management skills to work with cross-functional departments.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What skills make someone a strong fit for this position?

Strong candidates should be prepared to act as a part-technical guide, part-account manager, part-detective, and part-teacher, with the ability to convey how the system works to teach clients independent setup.

What are the main responsibilities of a Technical Onboarding Advisor?

The role involves assisting new customers with basic account and phone system setup, configuring user settings like Call Forwarding and Greetings, educating on VOIP readiness, provisioning desk phones, and updating implementation status in SFDC.