Technical Integrations Manager at Deliveroo

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, Hospitality, TechnologyIndustries

Requirements

5 yrs relevant experience in Technical Integrations Management, Technical Programme Management or similar roles
Understanding of API integration project lifecycle
Ability to manage technical configuration of SaaS-like solutions
Ability to troubleshoot technical issues
Experience leading a team or cross-functional projects
Willingness to take responsibility and drive projects forward without close supervision
Ability to hold each party responsible for their actions
Experience working with product and engineering teams
Technical understanding and ability to communicate with both technical and non-technical audiences
Excellent communication, organisation and project planning skills with emphasis on technology
Demonstrated stakeholder management / relationship building skills
Ability to run multiple projects simultaneously
Very good working knowledge of Jira, Confluence & Jira Service Management
Working knowledge of Scrum framework
(May have) Experience leveraging AI tooling as a means to improve your and the team’s productivity

Responsibilities

Manage pre-kickoff preparations, project kickoffs, project plans including milestones and all project communications to ensure the successful adoption of the product with key accounts
Manage projects throughout the lifecycle, including creating rollout plans specific to each project, establishing go-live criteria and defining owners of each stage, issue tracking and clearing, and communicating progress to the wider business
Anticipate bottlenecks, explore contingencies and provide escalation management throughout new product launches
Manage stakeholder relationships across restaurant partners, external technology providers, account managers and business stakeholders to ensure clear visibility and drive projects to successful completion
Advocate for all stakeholders throughout the release cycle to ensure they have the support needed to succeed
Identify opportunities for process optimisation, learn from every launch, and execute required changes across product and engineering, business, or POS teams
Analyse and aggregate feedback from partners on products and liaise with Product Management to assist in prioritisation

Skills

Project Management

Stakeholder Management

Integration Management

Issue Tracking

Escalation Management

Rollout Planning

Process Optimization

Milestone Planning

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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