RapidSOS

Technical Implementation Manager

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Public Safety, Emergency Communications, BiotechnologyIndustries

Requirements

Candidates should possess a Bachelor’s degree in a related technical field, along with a minimum of 5 years of experience in technical implementation or project management, demonstrating a strong understanding of VoIP systems, network infrastructure, and enterprise deployments. Experience with customer-facing relationship management and leading technical teams is highly desirable.

Responsibilities

As a Technical Implementation Manager, you will manage and execute technical field deployments, including configuration, installation, and testing of VoIP-integrated RapidSOS solutions at emergency communications centers, travel frequently to customer locations across the U.S. for on-site installs and technical troubleshooting, collaborate with local IT teams and system administrators to integrate RapidSOS products, and ensure the successful completion of the implementation timeline from onboarding to go-live, maintaining a high quality standard.

Skills

VoIP

Network Infrastructure

Hardware Installation

Software Configuration

Technical Deployment

Customer Relationship Management

Communication Skills

Interpersonal Skills

Troubleshooting

RapidSOS

Connects emergency services with critical data

About RapidSOS

RapidSOS provides an intelligent safety platform that connects individuals in emergencies with emergency services by gathering critical data from connected devices, apps, and sensors. This data is verified using artificial intelligence and securely transmitted to safety agents and first responders. The company partners with device manufacturers and public safety agencies to integrate its technology, allowing for real-time data sharing during crises. RapidSOS aims to modernize the 911 system, making emergency responses more efficient and effective.

Key Metrics

New York City, New YorkHeadquarters

2012Year Founded

$386.9MTotal Funding

SERIES_CCompany Stage

Government & Public Sector, AI & Machine LearningIndustries

201-500Employees

Benefits

Flexible Work Hours

Risks

Integration challenges with AI technologies may delay emergency response.

Privacy concerns from camera sharing partnerships could lead to regulatory scrutiny.

Reliance on partnerships for revenue is risky if partners face financial instability.

Differentiation

RapidSOS integrates real-time data from 540M+ devices into emergency response systems.

The company partners with Apple for Emergency SOS Live Video integration.

RapidSOS's Harmony AI acts as a co-pilot for 911 telecommunicators.

Upsides

Partnerships with Eagle Eye Networks enhance situational awareness with real-time visual data.

Acquisitions like eDispatches expand field responder communication capabilities.

The Safety Pioneer Program fosters innovation with public safety agencies.

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