Technical Implementation Consultant

Company Overview

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive.

Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place.

With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

PLEASE NOTE: You must reside in Costa Rica to be considered for this position. Candidates living in other countries cannot be considered at this time.

Role Overview

Technical Implementation Consultants are a customer-focused leader who work hand-in-hand with the Implementation Consultants and Specialists to implement products and solutions that require a higher level of technical knowledge (i.e. Web Services, TMS, APIs, SMS products and additional product integrations) for new and existing clients. Expert technical knowledge and enthusiasm for client success are cornerstones of this role.

#CostaRica

Your Impact

• Lead and manage multiple Granicus technical product implementations and solutions on schedule and with high quality
• Advocate and evangelize “best practice” approaches to client set ups to ensure long term success and value for Granicus clients
• Ensure implementations meet client specific missions and solve core challenges around effective, efficient and engaging communications
• Clarify and drive implementation commitments
• Develop training and implementation documentation for customized implementations
• Conduct system training for client administrators and developers when applicable
• Establish and maintain clear chains of accountability within Granicus and client organizations
• Maintain project plans and other forms of communications regarding status and issues for assigned engagements.

What You'll Love About This Job

• Experience implementing and managing complete technical projects with large organizations
• Passion for public sector success
• Client focus – able to understand what drives customer needs
• Excitement for managing multiple simultaneous projects in a fast-paced environment
• World class problem solving skills
• Excellent communication skills via multiple formats (oral and written)
• Successful facilitation of technical implementations
• Project Management, preferably with public-sector clients
• BA/BS degree or equivalent
• Expertise with Web 2.0, social media and web interactive capabilities, including digital communication options (email, SMS, RSS, etc.)
• Advanced knowledge of PHP, WordPress, JavaScript/jQuery, mobile apps, Web Services, HTML5, APIs and other web technologies a plus

Examples of Likely Performance Metrics

• Customer Satisfaction (measured via post-implementation survey)
• Project profitability (budgeted effort - actual effort)
• Command Skills demonstrated across backlog (measured by “on track”)