Technical Engagement Manager / Account Manager (AI / SaaS) at EvolutionIQ

New York, New York, United States

EvolutionIQ Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Insurance, SaaS, AIIndustries

Requirements

  • 3+ years experience in account and project management, with a proven track record of delivering solutions while meeting external client deadlines
  • Ability to balance client needs with budget and capacity
  • Effective communication skills across teams with both technical and non-technical people; along with strong ability to communicate complex problems
  • Proficiency in data analysis and manipulation with Excel and other analytical tools
  • Background working with data, as an analyst, consultant, or in a client management capacity
  • Extreme self-starter and self-motivator, holds self to extremely high standards, and inspires others to do the same
  • Ability to handle the ups and downs of early startup life
  • Enthusiasm for team work and pair work
  • Kind, empathetic, polite and professional

Responsibilities

  • Provide quality technical & business service delivery for a select group of clients
  • Provide backup support to Senior TEM’s on top-tier client accounts as needed
  • Ensure that we are tracking towards client renewal or expansion
  • Provide day to day project management and delivery of EvolutionIQ solutions for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time
  • Participate in internal & customer-facing conference calls, demonstrations, and presentations
  • Advocate for the client and provide an “outside in” perspective
  • Support other business and operational development initiatives, as required
  • Develop a good understanding of insurance claims data and EvolutionIQ’s solution capabilities
  • Weekly status updates and escalate project risks to clients and the delivery team
  • Document client business rules, requirements and processes and ensure proper configuration of the platform
  • Support critical deployment, change management & eventual success of our operational products
  • Oversee project timelines, drive status updates, and provide day to day operational leadership with our delivery team

Skills

Project Management
Business Systems Analysis
Change Management
Client Engagement
Stakeholder Management
Insurance Claims Data
SaaS Delivery
Technical Demonstrations

EvolutionIQ

AI software for insurance claims handling

About EvolutionIQ

EvolutionIQ creates software for the insurance industry that enhances the claims handling process using artificial intelligence. The software helps insurance examiners and adjusters identify the right claims to focus on, improving efficiency and accuracy. By understanding bodily injuries like a medical expert, it quickly assigns complex claims to specialized teams, leading to faster processing and better outcomes for claimants. The goal of EvolutionIQ is to streamline claims handling, ultimately increasing the number of successful returns to work for claimants.

New York City, New YorkHeadquarters
2019Year Founded
$58.7MTotal Funding
LATE_VCCompany Stage
Enterprise Software, AI & Machine Learning, Financial ServicesIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
401(k) Company Match
Unlimited Paid Time Off
Paid Vacation
Paid Sick Leave
Hybrid Work Options
Stock Options
Company Equity
Professional Development Budget
Home Office Stipend

Risks

Integration with CCC's systems may face challenges, delaying acquisition benefits.
Acquisition could shift company culture, causing internal disruptions or turnover.
AI reliance may expose EvolutionIQ to biases, leading to unfair claim outcomes.

Differentiation

EvolutionIQ uses AI to guide claims examiners, improving efficiency and accuracy.
The platform predicts claim trajectories earlier, enhancing Return to Work outcomes.
MedHub integrates medical data synthesis, streamlining claims decision-making.

Upsides

Acquisition by CCC Intelligent Solutions validates EvolutionIQ's AI capabilities in claims management.
Partnership with Lincoln Financial enhances disability claims processes and customer satisfaction.
Recent $10 million equity investment supports expansion and product development.

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