Technical Documentation Specialist at Level

Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, BPOIndustries

Requirements

Proven experience in technical writing/documentation, preferably in software or WordPress plugin environments
Strong understanding of WordPress, PHP, JavaScript, or CSS is a plus
Ability to translate complex technical concepts into clear, concise documentation
Familiarity with AI-assisted documentation tools and ability to verify their output
Strong attention to detail and organizational skills
Excellent written and verbal communication skills
Comfortable working with distributed teams and across time zones

Responsibilities

Review and verify AI-generated technical documentation for accuracy and completeness
Collaborate with developers and support engineers to understand plugin functionality and workflows
Update and maintain documentation for new features, bug fixes, and integrations
Ensure consistency, clarity, and usability in all technical documents
Assist support team in creating step-by-step guides, FAQs, and knowledge base articles
Participate in weekly team calls to stay aligned with product updates and customer feedback

Skills

Key technologies and capabilities for this role

Technical WritingWordPressPHPJavaScriptCSSAI Documentation ToolsDocumentation ReviewKnowledge Base Management

Questions & Answers

Common questions about this position

What experience is required for the Technical Documentation Specialist role?

Proven experience in technical writing/documentation is required, preferably in software or WordPress plugin environments. A strong understanding of WordPress, PHP, JavaScript, or CSS is a plus, along with familiarity with AI-assisted documentation tools.

Is this a remote position, and what is the work arrangement?

The role involves working with distributed teams and across time zones, suggesting a remote or flexible work arrangement, though it is not explicitly stated as fully remote.

What are the key responsibilities of this position?

Responsibilities include reviewing and verifying AI-generated technical documentation, collaborating with developers and support teams, updating documentation for features and fixes, ensuring clarity and usability, assisting with guides and FAQs, and participating in weekly team calls.

What does the team structure look like for this role?

You will work closely with development and support teams, participate in weekly team calls, and collaborate with distributed teams across time zones.

What makes a strong candidate for this Technical Documentation Specialist position?

A strong candidate has proven technical writing experience, especially in software or WordPress, strong attention to detail, excellent communication skills, and comfort with distributed teams and AI tools.

Level

Flexible employee benefits and credit solutions

About Level

Level provides flexible employee benefits solutions aimed at enhancing employee satisfaction and retention for businesses. The company offers commercial credit cards and various benefit options, such as appreciation funds, education funds, and medical travel benefits, allowing employees to use their funds in ways that suit their individual needs. For example, appreciation funds can be spent on team-building activities, while education funds support professional development without upfront costs. Level partners with employers, who pay for these tailored solutions, enabling them to offer attractive benefits at a lower cost. The commercial credit cards, issued by Celtic Bank, simplify the management of these benefits, ensuring a smooth experience for employees. By focusing on user-friendly tools, Level seeks to create a balanced ecosystem that benefits both employees and employers.

New York City, New YorkHeadquarters

2018Year Founded

$30MTotal Funding

SERIES_ACompany Stage

Consulting, FintechIndustries

201-500Employees