Technical Documentation Specialist at Level

Philippines

Level Logo
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, BPOIndustries

Requirements

  • Proven experience in technical writing/documentation, preferably in software or WordPress plugin environments
  • Strong understanding of WordPress, PHP, JavaScript, or CSS is a plus
  • Ability to translate complex technical concepts into clear, concise documentation
  • Familiarity with AI-assisted documentation tools and ability to verify their output
  • Strong attention to detail and organizational skills
  • Excellent written and verbal communication skills
  • Comfortable working with distributed teams and across time zones

Responsibilities

  • Review and verify AI-generated technical documentation for accuracy and completeness
  • Collaborate with developers and support engineers to understand plugin functionality and workflows
  • Update and maintain documentation for new features, bug fixes, and integrations
  • Ensure consistency, clarity, and usability in all technical documents
  • Assist support team in creating step-by-step guides, FAQs, and knowledge base articles
  • Participate in weekly team calls to stay aligned with product updates and customer feedback

Skills

Technical Writing
WordPress
PHP
JavaScript
CSS
AI Documentation Tools
Documentation Review
Knowledge Base Management

Level

Flexible employee benefits and credit solutions

About Level

Level provides flexible employee benefits solutions aimed at enhancing employee satisfaction and retention for businesses. The company offers commercial credit cards and various benefit options, such as appreciation funds, education funds, and medical travel benefits, allowing employees to use their funds in ways that suit their individual needs. For example, appreciation funds can be spent on team-building activities, while education funds support professional development without upfront costs. Level partners with employers, who pay for these tailored solutions, enabling them to offer attractive benefits at a lower cost. The commercial credit cards, issued by Celtic Bank, simplify the management of these benefits, ensuring a smooth experience for employees. By focusing on user-friendly tools, Level seeks to create a balanced ecosystem that benefits both employees and employers.

New York City, New YorkHeadquarters
2018Year Founded
$30MTotal Funding
SERIES_ACompany Stage
Consulting, FintechIndustries
201-500Employees

Risks

Increased competition from fintech firms may erode Level's market share.
Reliance on Celtic Bank for credit cards poses potential regulatory risks.
Data privacy concerns could harm Level's reputation if not properly managed.

Differentiation

Level offers flexible, user-friendly employee benefits solutions tailored to individual needs.
Their commercial credit cards simplify benefit access and management for employees.
Level's focus on mental health benefits aligns with growing workplace wellness trends.

Upsides

Rising demand for flexible work benefits positions Level for growth and innovation.
Integration of digital wallets enhances user experience and platform appeal.
Personalized benefits packages attract diverse employee demographics, boosting client satisfaction.

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