[Remote] Technical Content Writer & Knowledge Specialist at Skio

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerceIndustries

Requirements

1-2+ years of experience with Shopify is required, bonus if you have experience working with subscriptions
1-2+ years of experience in technical writing
Experience working with API, graphQL, Shopify Liquid, HTML, CSS is preferred but not required
Comfort with leveraging AI tools to optimize processes
Clear, friendly writing with strong attention to detail
Ability to move fast and stay organized across many projects
Comfortable being proactive especially when things aren’t fully scoped
Experience with knowledge tools like Zendesk, Intercom, or Document360 is a plus

Responsibilities

Write, edit, and maintain customer and internal documentation
Triage and fulfill help doc requests whether that’s a quick update or a new article
Partner with support, product, and engineering to gather accurate info fast
Keep content organized, searchable, and up-to-date across our tools
Use feedback and analytics to spot gaps and improve what we’ve got
(Bonus) Help train chatbots and surface smart self-service suggestions
Create Help Center articles, internal docs, training resources, and best practices videos
Manage Notion workspaces and internal wikis

Skills

Key technologies and capabilities for this role

Technical WritingDocumentationAPIGraphQLShopifyHTMLCSSNotionSlackContent ManagementSelf-ServiceTroubleshootingCommunicationOrganization

Questions & Answers

Common questions about this position

What experience is required for this role?

The position requires 1-2+ years of experience with Shopify and 1-2+ years in technical writing. Preferred experience includes working with API, GraphQL, Shopify Liquid, HTML, CSS, and knowledge tools like Zendesk, Intercom, or Document360.

Is this a remote position?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the company value in candidates for this position?

Skio values candidates who are excited to do the hands-on work of creating and organizing documentation, collaborate across teams, move fast while staying organized, and are proactive even when projects aren’t fully scoped.

What makes a strong application for this Knowledge Specialist role?

Highlight your 1-2+ years of Shopify experience, technical writing background, and comfort with tools like AI, Notion, or Zendesk. Demonstrate clear writing, attention to detail, proactivity, and ability to handle multiple projects quickly.

Skio

Subscription service platform for e-commerce businesses

About Skio

Skio provides subscription services tailored for businesses, particularly those using the Shopify platform. Their system allows companies to easily implement and manage subscriptions, making the transition from other providers straightforward. Skio's platform is designed to be user-friendly for both customers and businesses, which helps streamline the subscription process. What sets Skio apart from competitors is its strong focus on customer service; clients appreciate the team's quick responses and their ability to introduce new features based on feedback. The goal of Skio is to enhance the e-commerce experience for brands by offering efficient subscription solutions that foster trust and satisfaction among its diverse clientele.

San Francisco, CaliforniaHeadquarters

2021Year Founded

$6.3MTotal Funding

SEEDCompany Stage

Consumer Software, Fintech, Consumer GoodsIndustries

51-200Employees

Risks

Competition from Recharge and Bold Commerce threatens Skio's market share.

Reliance on Shopify poses a risk if Shopify develops its own features.

Potential scalability issues could impact Skio's customer service reputation.

Differentiation

Skio offers a user-friendly subscription platform for Shopify businesses.

The company is praised for excellent customer service and responsiveness.

Skio supports over 1029 brands, including Unilever and Bulletproof.

Upsides

Increased demand for customizable subscription solutions benefits Skio's platform.

AI-driven analytics integration can enhance customer retention strategies.

Shopify's API updates allow for better Skio integration.

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