Technical Support Analyst
TapcartSalary not specified
- Full Time
- Junior (1 to 2 years), Entry Level & New Grad
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
InternshipJob Type
UnknownVisa
ECommerceIndustries
Requirements
Candidates should possess a Bachelor’s degree in Business Administration, Communications, or a related field, and a minimum of 5 years of experience in customer service management, preferably in an eCommerce or subscription-based environment. They should demonstrate exceptional technical aptitude and proficiency in Shopify, Recharge, and Gorgias CRM, along with advanced skills in Google Workspace and Microsoft Office Suite. Experience leveraging data analytics tools for performance monitoring and continuous improvement is also required.
Responsibilities
The Technical Customer Service Representative will identify and resolve the root causes of systemic customer issues to prevent recurrence, deliver prompt and professional support via email and chat, troubleshoot and resolve technical and functional issues related to subscriptions and the website, maintain a comprehensive understanding of products and internal processes, oversee the entire order fulfillment process, utilize tools such as Shopify, Recharge, Rebuy, and Gorgias CRM to manage customer inquiries, contribute to the creation of help center articles and FAQs, stay informed about product updates, collaborate with cross-functional teams, handle confidential information, and maintain a positive demeanor while managing customer interactions.
Skills
Shopify
Recharge
Gorgias CRM
Google Workspace
Google Docs
Google Sheets
Microsoft Office Suite
Excel
Word
Outlook
Data Analytics
Customer Service Management
Problem-Solving
Strategic Thinking
Technical Aptitude
Customer Satisfaction
Remote
Global employment platform for payroll management
About Remote
Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.
Key Metrics
San Francisco, CaliforniaHeadquarters
2019Year Founded
$482.5MTotal Funding
SERIES_CCompany Stage
Consulting, CybersecurityIndustries
5,001-10,000Employees