Remote

Technical Customer Service Representative

Philippines

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
InternshipJob Type
UnknownVisa
ECommerceIndustries

Position Overview

  • Location Type: Remote
  • Job Type: Employment Type Not Specified
  • Salary: Not Specified

A highly skilled and tech-savvy Technical Customer Service Agent is sought to support a thriving eCommerce subscription business. This role requires exceptional leadership abilities, extensive customer service management experience, and a solid understanding of eCommerce operations. The ideal candidate will excel in written and verbal English communication, demonstrate strong problem-solving and strategic thinking skills, and thrive in a fast-paced environment while delivering high-level solutions to complex customer issues. As the primary point of contact for valued subscribers, this role will focus on providing outstanding support, resolving technical issues related to subscriptions and the website, and proactively addressing the root causes of recurring problems to enhance the customer experience.

Requirements

  • Education: Bachelor’s degree in Business Administration, Communications, or a related field.
  • Experience: Minimum of 5 years of experience in customer service management, preferably in an eCommerce or subscription-based environment.
  • Technical Skills:
    • Proficiency in Shopify, Recharge, and Gorgias CRM (experience with subscription management platforms is highly preferred).
    • Advanced skills in Google Workspace (Docs, Sheets) and Microsoft Office Suite (Excel, Word, Outlook).
    • Experience leveraging data analytics tools to monitor performance and drive continuous improvement.
  • Soft Skills:
    • Exceptional technical aptitude with the ability to quickly adapt to new tools and technologies.
    • Strong problem-solving abilities and strategic thinking to address and resolve complex customer challenges.
    • A passion for delivering exceptional customer experiences and a commitment to customer satisfaction.
    • Demonstrated ability to handle confidential information with discretion.

Responsibilities

  • Identify and resolve the root causes of systemic customer issues to prevent recurrence.
  • Deliver prompt, professional, and effective support via email and chat.
  • Troubleshoot and resolve technical and functional issues related to website performance, account management, subscriptions, orders, and payments.
  • Maintain a comprehensive understanding of products, services, and internal processes.
  • Oversee the entire order fulfillment process, ensuring precision, timeliness, and attention to detail.
  • Utilize tools such as Shopify, Recharge, Rebuy, and Gorgias CRM to manage customer inquiries and interactions effectively.
  • Contribute to the creation and enhancement of help center articles and FAQs to improve self-service options.
  • Stay informed about product updates, new features, and releases to provide accurate and up-to-date customer support.
  • Collaborate with cross-functional teams to align customer service and order fulfillment strategies.
  • Handle confidential information with the utmost care and discretion.

Application Instructions

  • Not Specified

Company Information

  • Not Specified

Skills

Shopify
Recharge
Gorgias CRM
Google Workspace
Google Docs
Google Sheets
Microsoft Office Suite
Excel
Word
Outlook
Data Analytics
Customer Service Management
Problem-Solving
Strategic Thinking
Technical Aptitude
Customer Satisfaction

Remote

Global employment platform for payroll management

About Remote

Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.

San Francisco, CaliforniaHeadquarters
2019Year Founded
$482.5MTotal Funding
SERIES_CCompany Stage
Consulting, CybersecurityIndustries
5,001-10,000Employees

Benefits

Remote Work Options
Unlimited Paid Time Off
Flexible Work Hours
Paid Parental Leave
Mental Health Support
Stock Options
Professional Development Budget
Home Office Stipend
Company Social Events

Risks

AI-powered HR platforms like Borderless AI could threaten Remote's market share.
Competitors like Deel show rapid growth, indicating a highly competitive market.
Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.

Differentiation

Remote offers a unified platform for managing global payroll and compliance.
Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.
Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.

Upsides

Remote's stablecoin payments feature addresses demand for flexible international contractor payments.
Remote's entry into Japan expands its reach in high-demand international employment markets.
The global payroll solutions market is projected to reach $10.5 billion by 2030.

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