Technical Client Success Specialist at Nasdaq

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Technology, Data PlatformsIndustries

Requirements

At least 3 years experience in Client Success for a marketplace or SaaS technology company, preferably at a startup
Passionate about problem-solving and providing great customer experience
A strong customer-centric mindset
Excellent verbal and written communication skills and enjoy crafting clear and concise messages to customers
Strong problem solver and comfortable managing high profile problems within tight time constraints
A strong interest in technology and solid understanding of the impact to business when something in software goes wrong
Understand web services, including transport (primarily HTTP), common data formats (JSON), and standard API patterns (e.g. REST)
Excellent at managing your time and prioritizing customer inquiries
Adaptable and a quick learner
Entrepreneurial and enthusiastic about working in a fast-paced agile environment

Responsibilities

Help manage and triage inquiry emails about our platform and data products from our customers and users
Empathize with the customer experience and effectively resolve customer inquiries in a considerate, accurate, and timely manner
Identify, vet, and pass prospective customers to the sales team
Provide pre-sales and post-sales onboarding service to our clients which would entail providing them with permissions to our data products and getting on calls to help them with technical API questions

Skills

Cloud Platforms

Client Success

Data Analytics

Market Intelligence

Technical Support

Nasdaq

Operates electronic stock exchange and financial services

About Nasdaq

Nasdaq operates one of the largest electronic stock exchanges in the world, providing a platform for buying and selling securities. It caters to a wide range of clients, including individual and institutional investors, as well as corporations. Nasdaq offers various financial products and services, such as the Nasdaq Smart Portfolio, which uses advanced analytics to help investors optimize their stock portfolios. Additionally, Nasdaq supports non-financial marketplaces and is recognized for its efforts in sustainable investment practices. The company earns revenue through transaction and listing fees, along with subscription services for its products. Nasdaq aims for global expansion and innovation, with nearly 40 offices around the world.

New York City, New YorkHeadquarters

1971Year Founded

$9,370.5MTotal Funding

IPOCompany Stage

Data & Analytics, Fintech, Financial ServicesIndustries

5,001-10,000Employees

Risks

Adenza acquisition's high price may affect shareholder confidence and stock performance.

Integration of Metrio's ESG software may face challenges, delaying expected benefits.

Nasdaq's secondary stock offering could lead to stock dilution, affecting shareholder value.

Differentiation

Nasdaq operates one of the world's largest electronic stock exchanges.

Nasdaq offers advanced analytics through its Smart Portfolio for investment optimization.

Nasdaq is a pioneer in sustainable investment practices with a focus on ESG solutions.

Upsides

Nasdaq's acquisition of Adenza expands its financial technology capabilities.

Nasdaq's secondary stock offering could provide capital for strategic investments.

Nasdaq Private Market's Series B financing indicates strong investor confidence.

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