Technical Architect - Commerce at Adobe

Noida, Uttar Pradesh, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, E-commerceIndustries

Requirements

Ability to act as a lead point of contact for customer engagements
Expertise in building trusted advisor relationships with clients and implementation partners
Ability to exhibit value to customers and partners for adoption and scaling in their maturity roadmap
Professional representation of Magento in work product, communications, and presence
Knowledge of technology evolution, new solutions, and proactive research skills
Continuous self-development of new skills and improvement of existing skills
Experience defining operational processes for consistent value delivery to merchants and partners
Expertise in defining DevOps processes for deploying and maintaining solutions in Magento Cloud
Ability to evaluate analytics from customer cloud environments for improvements and optimizations
Strong relationship-building with team members
Proficiency in troubleshooting and reproducing technical problems, defining workarounds
Skills in identifying gaps, highlighting risks, and documenting feedback/recommendations in standard artifacts
Effective proactive communication with customer/implementation partner teams on assessments and recommendations
Advisory capabilities on industry best practices and recommendations
Experience interacting with diverse teams (marketers, analysts, web developers, C-level executives) via calls/emails
Ability to manage customer expectations, keep projects on schedule and within scope
Capacity to manage multiple client engagements simultaneously
Strong collaboration skills

Responsibilities

Provide ongoing client technical consultation on Cloud and Magento application tools, optimizations, and solutions
Advise customers, partners, external developers, and internal teams for successful site launches and ongoing site stability for Magento Cloud customers
Educate Adobe customers and partners on existing and new product features, functionality, and best practices
Act as lead point of contact for customer engagements
Build trusted advisor relationships with clients and implementation partners
Exhibit value to customers and partners to support adoption and scaling in maturity roadmaps
Represent Magento professionally in client and team situations
Keep abreast of technology evolution, proactively research new solutions, and drive self-development
Define operational processes to deliver consistent value to merchants and partners
Help define DevOps processes with customers for deploying and maintaining solutions in Magento Cloud
Evaluate analytics from customer cloud environments to recommend improvements and optimizations
Develop and maintain effective working relationships with team members
Troubleshoot and reproduce technical problems reported by customers and define workarounds
Identify gaps, highlight risks, and document feedback or recommendations in standard artifacts
Communicate proactively and effectively to customer/implementation partner teams on assessments and recommendations throughout the project lifecycle
Provide advisory to key stakeholders with industry best practices and recommendations
Interact frequently with client/implementation partner teams via conference calls or emails
Manage customer expectations and keep projects on schedule and within scope
Manage multiple client engagements simultaneously
Collaborate with teams

Skills

Key technologies and capabilities for this role

MagentoCloud ComputingTechnical ArchitectureSite OptimizationCommerce SolutionsCustomer AdvisoryApplication Tools

Questions & Answers

Common questions about this position

What is the employment type for this Technical Architect role?

This is a full-time position.

Is this Technical Architect role remote or office-based?

This information is not specified in the job description.

What key responsibilities does this role involve?

The role involves acting as a lead point of contact for customer engagements, building trusted advisor relationships with clients and partners, providing technical consultation on Cloud and Magento tools, and helping define DevOps processes.

What is Adobe's company culture like?

Adobe is passionate about empowering people to create digital experiences, committed to equal opportunity and respecting everyone, invests in cultivating leaders, and believes new ideas can come from anywhere in the organization.

What makes a strong candidate for this Technical Architect position?

Strong candidates should have expertise in Cloud and Magento, the ability to build trusted client relationships, stay ahead of technology trends through self-development, and experience defining operational and DevOps processes.

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees