Technical Application Specialist (w/m/d)

Position Overview

• Location Type: Office (Region Süddeutschland und Österreich)
• Job Type: Full time
• Work Schedule: Standard (Mon-Fri)
• Environmental Conditions: Office

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our mission is to enable our customers to make the world healthier, cleaner, and safer. We help our customers advance scientific research, solve complex analytical challenges, increase productivity in their labs, improve patient health through diagnostics, or develop and manufacture life-changing therapies. Our global team of more than 100,000 colleagues delivers an unparalleled combination of innovative technologies, convenient purchasing options, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

The Binding Site GmbH, a Thermo Fisher Scientific company, is a highly innovative, global solution provider for diagnostic products, reagents, and equipment. Our products are known for their excellent quality and are well-established in the international market.

Information about our Optilite Analyzer can be found at: https://www.thermofisher.com/bindingsite/wo/en/products/instruments/optilite.html

We are seeking a Technical Application Specialist (w/m/d) for the Southern Germany and Austria region to join our team as soon as possible.

A Day in the Life:

• Handling scientific and technical inquiries about our products.
• Receiving and processing customer complaints.
• Regularly updating product documentation.
• Supporting the regional sales and service teams with instrument installations and performing instrument service at customer sites.
• Providing application support.
• Conducting instrument demonstrations.
• Delivering customer-specific training.
• Giving technical presentations for medical technical assistants (MTAs) and laboratory doctors.
• Tracking, recording, and documenting relevant information for all customer inquiries in the CRM.

Requirements

• Education:
  • Completed training as MTA/BTA/CTA or a comparable qualification.
  • Alternatively, a completed Bachelor's degree in a scientific field.
• Experience:
  • Laboratory experience.
  • Experience with instrument demonstrations and technical support is desirable.
  • Experience in the independent planning and execution of updates and service checks is desirable.
  • Experience in creating and revising training manuals is desirable.
• Skills, Abilities, Competencies:
  • Strong communication skills for customer training and support.
  • Ability to effectively receive and process complaints and offer solutions for scientific and technical questions.
  • Ability to deliver technical presentations and support sales teams.

What We Offer

• A challenging and varied role with an innovative, future-oriented employer.
• Thorough initial training with the support of the entire team.
• All necessary product training.
• Pleasant working atmosphere.
• Interesting opportunities for the development of your professional and personal competencies.
• Attractive, performance-based compensation.
• A company car, also for private use.
• Secure future employment in a modern work environment.
• A corporate culture that lives integrity, involvement, intensity, and innovation.

Application Instructions

If we have sparked your interest, we look forward to receiving your meaningful and complete application documents (max. 2MB) stating the relevant Job ID, your salary expectations, and your notice period. Apply today online via our career page: www.jobs.thermofisher.com.

Every one of our 100,000 exceptional individuals at Thermo Fisher Scientific tells a unique story. Come be a part of it.