Technical Support Specialist
SkioSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Advertising, AdTech, TechnologyIndustries
Requirements
- 1–2+ years of experience in a technical support, integration, or client-facing technical role in the digital media or advertising industry
- Exposure to the search ecosystem and/or AI technologies, such as working with or supporting search publishers and AI companies (strongly preferred)
- Bachelor's degree in a technical or related discipline (preferred)
- Proficiency in JavaScript, SQL, HTML, and data analysis tools
- Foundational understanding of APIs, databases, system infrastructures, and architecture
- Technical proficiency with web technologies (HTML, JavaScript, APIs), ad tech protocols (OpenRTB, VAST, VPAID), and data formats (JSON, XML)
- Strong communication skills—written, verbal, and listening—with the ability to break down complex topics for varied audiences
- Self-starter with strong troubleshooting skills and the ability to support partners through integration challenges
- Demonstrated ability to manage multiple tasks and deliver high-quality results in a fast-paced, collaborative environment
Responsibilities
- Support the post-sales technical strategy and assist in aligning with partners, ensuring mutual roadmaps are clearly communicated and understood
- Assist in managing the integration lifecycle, from scoping and requirements gathering through implementation and post-launch monitoring, under the guidance of senior team members
- Help evaluate partner technical capabilities and surface opportunities for optimization and enhancement, particularly around AI-driven search monetization
- Provide first-level technical support and guidance to partners during onboarding and integration, including troubleshooting and escalating issues as needed
- Monitor integration performance and work with internal teams to identify areas for improvement that drive revenue and operational efficiency
- Contribute to the development and upkeep of technical documentation, support materials, and best practices for internal and external use
- Partner with account managers and product teams to understand partner needs and propose appropriate technical solutions using adMarketplace’s products
- Clearly communicate technical concepts to both technical and non-technical stakeholders, ensuring alignment on goals and deliverables
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the compensation range for the Technical Account Specialist role?
The compensation range is $70,000 - . Note that the upper limit is not fully specified in the job description.
Is this position remote or does it require office work?
This information is not specified in the job description.
What technical skills are required for this role?
Required skills include proficiency in JavaScript, SQL, HTML, and data analysis tools, along with foundational understanding of APIs, databases, system infrastructures, and architecture. Additional proficiency with web technologies (HTML, JavaScript, APIs), ad tech protocols (OpenRTB, VAST, VPAID), and data formats (JSON, XML) is needed.
What is the company culture like at adMarketplace?
The award-winning culture is built around five core values known as the 5C’s: Curiosity, Collaboration, Creative Conflict, Commitment, and Competitiveness, empowering the team through continued learning and opportunities to do their best work.
What experience makes a strong candidate for this position?
Candidates with 1–2+ years in a technical support, integration, or client-facing technical role in digital media or advertising, exposure to search ecosystem or AI technologies, strong communication and troubleshooting skills, and the ability to manage multiple tasks in a fast-paced environment stand out.
adMarketplace
Optimizes search media for advertisers and publishers
About adMarketplace
adMarketplace specializes in search media solutions within the advertising technology sector. The company connects consumers directly with brands, bypassing traditional search engine results pages to create a more relevant search experience. It serves two main client types: advertisers, which include large brands and agencies seeking to maximize their media investments, and publishers, which are platforms that host advertisements. adMarketplace provides exclusive media placements that reach users at critical moments of intent, enhancing the effectiveness of advertising campaigns. The company operates on a performance-based model, earning revenue through cost-per-click (CPC) or cost-per-action (CPA) methods, where advertisers pay based on the effectiveness of their ads. The goal of adMarketplace is to optimize the consumer journey and improve the efficiency of advertising for both brands and publishers.
New York City, New YorkHeadquarters
2000Year Founded
LATE_VCCompany Stage
Data & Analytics, Consumer Goods, EntertainmentIndustries
51-200Employees
Benefits
Health Insurance
Wellness Program
Unlimited Paid Time Off
Paid Vacation
Commuter Benefits
401(k) Company Match
Professional Development Budget
Hybrid Work Options
Company Equity
Risks
Emerging adtech startups threaten adMarketplace's market share.
Privacy-focused search engines may reduce adMarketplace's advertising effectiveness.
Stricter data privacy regulations could increase compliance costs for adMarketplace.
Differentiation
adMarketplace bypasses traditional SERPs, directly connecting consumers with brands.
The company offers exclusive media placements during critical moments of consumer intent.
adMarketplace uses a performance-based model, earning revenue from effective ad placements.
Upsides
Increased focus on privacy-centric advertising aligns with adMarketplace's offerings.
The rise of contextual advertising enhances adMarketplace's search media solutions.
Growing e-commerce platforms present partnership opportunities for adMarketplace.
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