Technical Account Manager - London at Elwood Technologies

London, England, United Kingdom

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Digital Assets, CryptocurrencyIndustries

Requirements

2-3 years experience in a Trade Support or similar role, supporting customers with technical and product issues
Awareness and passion for blockchain and cryptocurrency and an understanding of associated markets
General understanding of full front-to-back processing cycle including pre and post Trade Life Cycle
Strong control focus
Willingness to learn about Algo execution and valuation / risk representation
Must be willing to dive into hands-on tasks, including rec of large datasets
Ability to manage client relationships ensuring alignment with the strategic roadmap and delivery commitments
A team player with good communication skills, able to build effective working relationships with other areas of the organisation
Needs to be logical, forward thinking with good problem solving & time management skills, able to perform under pressure
SQL desirable, Python good to have
Willingness to work rotational weekends to support our global client base

Responsibilities

Provide Customer support to Elwood customers by investigating and troubleshooting and resolving customer issues via live chat and email
Manage, prioritise and respond to queries relating to execution and risk representation issues
Support clients with P&L, Trades, Positions and Risk reconciliation trades, positions, and P&L reconciliation
Engage with customers and collaborate with third parties and partners as required to feedback on Elwood products and services
Collaborate with Engineering, Product, Quants, and Sales teams to ensure the timely resolution of client queries, service improvements and technical issues
Gather customer feedback and provide actionable insights to improve Elwood’s products and services
Assist in testing new EMS and PMS features, including algorithm validation and risk representation checks
Gather customer requirements and articulate appropriate technical and non-technical solutions
Support new customer onboarding and contribute to the overall success of customer relationship
Proactively create and drive impactful changes across support workflows, policies and tools
Provide weekend support as part of a shared global rotation schedule

Skills

Customer Support

Troubleshooting

Live Chat

Email Support

Risk Management

P&L Reconciliation

Trade Reconciliation

Position Reconciliation

Execution Management

Client Delivery

Technical Issues

Elwood Technologies

Digital asset platform for institutional investors

About Elwood Technologies

Elwood Technologies offers a seamless digital asset platform for institutional investors, providing market access to leading crypto trading venues through an intuitive SaaS platform. The platform integrates with global crypto exchanges, custodians, and liquidity providers, offering advanced risk management tools and market infrastructure at scale for financial institutions and corporations.

Southampton, United KingdomHeadquarters

2018Year Founded

$68.1MTotal Funding

SERIES_ACompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Competitive compensation package

A hybrid mode of working in office and working from home

Join one of the fastest growing FinTech companies and help shape the future of finance

A startup with deep financial backing and a strong market presence

Work with a modern technology stack and help solve high impact problems

We’re a Global company and have offices in London, New York, Singapore

Risks

Emerging fintech competitors may erode Elwood's market share in digital asset trading.

Potential regulatory changes in key markets could impact Elwood's operations significantly.

Cryptocurrency market volatility poses a risk to Elwood's digital asset trading model.

Differentiation

Elwood offers institutional-grade digital asset trading infrastructure via a single API.

The company focuses on SaaS solutions post-OTC business sale to enhance its platform.

Elwood's partnerships with major financial institutions boost its credibility and market reach.

Upsides

Increased demand for institutional-grade digital asset platforms boosts Elwood's growth potential.

Partnerships with Barclays and Goldman Sachs highlight trust in Elwood's infrastructure.

Elwood's focus on regulatory compliance attracts institutional clients seeking secure trading.

Land your dream remote job 3x faster with AI

Try Jobo Free