Technical Account Manager(Remote, US)
Level AISalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
CybersecurityIndustries
Requirements
Candidates should possess a Bachelor’s Degree or equivalent experience, along with 3+ years of Customer Success/Support/Technical Account Management experience in a SaaS organization. They should have experience working with Windows Operating Systems and knowledge of enterprise web technologies, security, and cutting-edge infrastructures. Strong customer service skills, excellent communication skills (written and verbal), proven problem-solving skills, and a collaborative attitude are also required.
Responsibilities
As a Technical Account Manager, the individual will serve as a technical contact and augment customer support teams, participate in onboarding processes, conduct quarterly health checks and business reviews, and participate in TAM on-call rotation to answer customer inquiries and case escalation requests. They will escalate customer issues to management when appropriate, leverage internal technical expertise, participate in technical communications, manage renewal risk, and collaborate with sales teams to ensure successful renewals and upsells. Additionally, they will drive support cases to ensure timely issue resolution and identify renewal risk.
Skills
Customer Service
Technical Problem-Solving
Technical Support
Knowledge Base Utilization
Product Expertise
Communication Skills
Self-Education
Collaboration
Renewal Management
Crowdstrike
Cloud-native endpoint security solutions provider
About Crowdstrike
CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.
Austin, TexasHeadquarters
2011Year Founded
$468MTotal Funding
IPOCompany Stage
Enterprise Software, CybersecurityIndustries
5,001-10,000Employees