Technical Account Manager
ExpediaSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Communication & Collaboration SoftwareIndustries
Requirements
Candidates should have at least 5 years of experience in a client-facing technical role, ideally as a Technical Account Manager or Solutions/Sales Engineer, and possess a deep understanding of IP Telephony, SIP/H323, Audio/Video codecs, and experience troubleshooting network issues such as firewalls and NAT. They should also have experience with video conferencing and UC tools like Cisco/Tandberg, Polycom, Lifesize, and Microsoft Lync/Office365, along with familiarity with Windows, Mac, and Linux operating systems. Strong project management skills, excellent communication, analytical, and problem-solving abilities are also required. Certifications in Cisco (CCNA, CCNP, CCIE) and contact center-centric industry certifications are highly valued.
Responsibilities
The Technical Account Manager will serve as a technical subject matter expert on Zoom’s architecture and video/audio collaboration space, partnering closely with the customer account team to drive customer relationships and manage technical feature requests. They will develop trusted technical advisor relationships with customers, providing recommendations based on the Zoom product suite to address their business needs, and partnering with Customer Success Managers to notify customers about product enhancements. Additionally, they will act as the Voice of Customer internally within Zoom, working with the assigned Customer Success Manager to prioritize business needs and drive product development, and they will be responsible for administering on-premise solutions like Genesys Engage and understanding telecom infrastructure including PBX, carriers, VoIP, and networking protocols.
Skills
Contact Center
Zoom architecture
Video/Audio collaboration
Technical consulting
Product knowledge
IP Telephony
SIP/H323
Audio/Video codecs
Network troubleshooting
Zoom
Video conferencing and online meeting solutions
About Zoom
Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.
San Jose, CaliforniaHeadquarters
2013Year Founded
$144.5MTotal Funding
IPOCompany Stage
Enterprise Software, Education, HealthcareIndustries
10,001+Employees