Technical Account Manager I - Tech Touch (Remote, BRA)

Brazil

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Information TechnologyIndustries

Requirements

Candidates must possess a Bachelor's Degree or equivalent experience, proficiency in Windows Operating Systems, and knowledge of enterprise web technologies, security, and cutting-edge infrastructures. Excellent customer service and communication skills, both written and verbal, are essential, along with professional fluency in English and proven problem-solving abilities. A collaborative attitude and commitment to customer success are also required. Experience in Customer Success/Support/Technical Account Management within a SaaS organization is a plus.

Responsibilities

Serve as a technical contact, augmenting customer support teams and participating in the onboarding process. Conduct quarterly health checks and business reviews, and participate in the TAM on-call rotation to handle customer inquiries and escalations. Escalate customer issues to management when necessary, and leverage internal technical expertise and knowledge content to provide effective solutions. Participate in technical communications within the team to share best practices and learn about new technologies. Manage renewal risk by collaborating with sales teams to ensure successful renewals and upsells. Drive support cases to ensure timely issue resolution.

Skills

Customer Service

Technical Problem-Solving

Onboarding

Customer Inquiries

Case Escalation

Technical Communication

Best Practices

New Technologies

Renewal Risk Management

Sales Collaboration

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Austin, TexasHeadquarters

2011Year Founded

$468MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan

Remote-friendly culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements

Comprehensive health benefits + 401k plan

Paid Parental Leave, including adoption

Wellness programs

Professional development and mentorship opportunities

Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.

Recovery from last year's outage may still affect customer trust and future sales.

Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.

The company serves 44 of the Fortune 100, showcasing its strong market presence.

CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.

Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.

Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

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