Technical Account Manager (English & French speaker. Italian a bonus) at Getty Images

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, TechnologyIndustries

Requirements

English & French speaker (Italian a bonus)
Comfortable with technical discussions
Ability to work collaboratively across the organization (sales, product, operations teams)
Passion for technology
Ability to communicate to both technical and non-technical audiences
Ability to manage configuration, integration, and training for customers
Results-focused and organized
Getty Images product knowledge and technical acumen
Ability to dig through tough problems to solve them
Ability to identify better ways to accomplish customer goals and surface new ideas

Responsibilities

Support sales and B2B customers for pre- and post-sales activities, including demoing the system
Provide technical expertise and guidance around implementation and onboarding for MMS and API (may expand to additional products)
Drive adoption, usage, and retention of products
Act as customer advocate to identify product improvements and work with PM/PO teams on solutions and timing
Assist sales team to close deals
Renew or assist sales teams on renewals
Deploy product solutions
Onboard and train customers
Solve customer issues
Improve customer workflows by reviewing and simplifying existing processes
Serve as advisor and key contact for customer integrations across GI products and services (MMS, API, delivery systems, workflow tools, new products)
Improve use of GI products in customer workflows to drive business goals
Become a recognized expert on Getty Images Enterprise Solution Platform, maintaining technical, integration, and operational expertise
Stay up-to-date on product evolution and support Enterprise Solution Sales teams on Key Accounts and Mid-Market customers
Drive adoption and retention through training, outreach, and integration support
Partner with product teams to provide insights, track adoption barriers, and identify improvements
Promote standardization for long-term scale of enterprise products and operations
Identify and proactively manage risk areas, scope, and customer expectations
Report and track system issues and feature requests; liaise with development and product managers
Monitor product utilization, provide reporting and trend feedback, embed product in client business, and expand usage organically
Assist clients with production services (uploading assets, captioning, organizing material) when necessary
Some travel may be required

Skills

Technical Account Management

API

MMS

Digital Asset Management

Customer Onboarding

Issue Resolution

Product Demos

Sales Support

Customer Training

Workflow Optimization

Integration

Configuration

Getty Images

Provides high-quality visual media content

About Getty Images

Getty Images specializes in providing high-quality visual media, including photos, videos, and illustrations. With a library of over 400 million pieces of content created by more than 320,000 contributors, it serves a wide range of clients such as media companies, advertising agencies, and individual content creators. The company operates on a subscription-based model, allowing clients to purchase individual images or subscribe for broader access to its content. Getty Images differentiates itself from competitors through its extensive library and strong licensing agreements, ensuring clients can use its content legally. The goal of Getty Images is to enhance storytelling for its clients by providing compelling and accurate visual content.

Chicago, IllinoisHeadquarters

1995Year Founded

$729.5MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

5,001-10,000Employees

Benefits

Healthcare coverage and benefits

Work‑life balance and remote flexibility, dependent on region

Time‑off benefits, dependent on region

Retirement benefits

Life insurance

Transit benefits

Team‑ and office‑wide celebrations

Donation matching and volunteer days

Risks

Merger with Shutterstock may face antitrust scrutiny, complicating integration.

AI photography tools could disrupt traditional stock photo business models.

Partnership with TikTok may expose Getty Images to privacy and data security concerns.

Differentiation

Getty Images boasts a vast library of over 400 million visual assets.

The company has a strong global reach, serving clients in nearly every country.

Getty Images offers a subscription-based model with flexible pricing tiers.

Upsides

The merger with Shutterstock expands Getty Images' portfolio and market reach.

Partnership with TikTok positions Getty Images in the AI-generated advertisement space.

Renewed partnership with Canva enhances Getty Images' AI-driven content creation capabilities.

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