Zoom

Technical Account Manager

India

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Communication ServicesIndustries

Requirements

Candidates should possess a Bachelor’s degree in Engineering, Computer Science, or Technology, or equivalent work experience, and have at least 5 years of experience in a customer-facing technical role. Proficiency in English and Hindi is required, with knowledge of Telugu being a bonus. Familiarity with Zoom partner and ecosystem partners, products, and applications is also necessary, along with prior experience in Contact Center environments.

Responsibilities

The Technical Account Manager will specifically support Zoom’s customers within the Premier Support and Technical Account Management team, ensuring their success with Zoom products and services and delivering customer satisfaction. They will build strategic partnerships with enterprise customers, provide useful resources to enable customer success, manage internal procedures, and work across departments. The TAM will also proactively build trust with customers, address their concerns diplomatically, and articulate complex technical topics, while possessing experience with workspace reservation software, troubleshooting network problems, and understanding IP Telephony, SIP, or H323 technologies.

Skills

Customer Support
Technical Account Management
Enterprise Customer Relations
Product Knowledge
Contact Center
Network Troubleshooting
Firewalls
NAT
IP Telephony
SIP
H323
Audio/Video Codecs
Project Management
Workspace Reservation Software
Bachelors in Engineering/Computer Science/Technology or equivalent work experience
English
Hindi
Telugu (bonus)

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

Key Metrics

San Jose, CaliforniaHeadquarters
2013Year Founded
$144.5MTotal Funding
IPOCompany Stage
Enterprise Software, Education, HealthcareIndustries
10,001+Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hybrid Work Options
Flexible Work Hours
Stock Options
Company Equity
Paid Vacation
Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.
Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.
Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.
The platform supports diverse needs, including remote work, education, and telehealth.
Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.
The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.
Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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