Technical Account Manager - USA
Altera Digital Health- Full Time
- Junior (1 to 2 years)
Candidates should possess a Bachelor’s degree in Engineering, Computer Science, or Technology, or equivalent work experience, and have at least 5 years of experience in a customer-facing technical role. Proficiency in English and Hindi is required, with knowledge of Telugu being a bonus. Familiarity with Zoom partner and ecosystem partners, products, and applications is also necessary, along with prior experience in Contact Center environments.
The Technical Account Manager will specifically support Zoom’s customers within the Premier Support and Technical Account Management team, ensuring their success with Zoom products and services and delivering customer satisfaction. They will build strategic partnerships with enterprise customers, provide useful resources to enable customer success, manage internal procedures, and work across departments. The TAM will also proactively build trust with customers, address their concerns diplomatically, and articulate complex technical topics, while possessing experience with workspace reservation software, troubleshooting network problems, and understanding IP Telephony, SIP, or H323 technologies.
Video conferencing and online meeting solutions
Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.