Technical Account Manager – Unit 42 MDR
Palo Alto Networks- Full Time
- Junior (1 to 2 years)
Candidates should possess 5+ years of technical account management experience or 2.5 years in a cybersecurity technical customer-facing role, along with Windows systems administration experience and a customer-focused, data-driven, and process-oriented approach. Fluency in both Spanish and English is required, with knowledge of German being a plus.
As a Technical Account Manager, you will oversee thriving customer relationships by serving as the customer’s trusted security advisor, imparting technical and security guidance, and functioning as an extension of their team, proactively reviewing security posture, monitoring security alerts and incidents, addressing emerging threats, and documenting learnings to share with teammates and partners. You will also be responsible for handling customer communication issues and acting as an escalation point, while actively shaping the development of WatchGuard’s technology and service through customer advocacy.
Unified cybersecurity solutions for service providers
WatchGuard Technologies provides a Unified Security Platform® that helps managed service providers deliver comprehensive cybersecurity services. This platform includes various products and services that address different cybersecurity needs, such as network security, advanced endpoint protection, multi-factor authentication, and secure Wi-Fi. The platform works by integrating multiple security features into one cohesive system, allowing service providers to enhance their operational efficiency and scale their business effectively. What sets WatchGuard apart from its competitors is its focus on creating a platform specifically for managed service providers, along with its commitment to shared knowledge and automation, which simplifies security management for its clients. The goal of WatchGuard Technologies is to protect businesses worldwide by offering integrated security solutions that ensure both strong protection and streamlined operations.