Account Manager
Keeper SecuritySalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Network SecurityIndustries
Position Overview
- Location Type: Spain
- Employment Type: Regular Full Time
- Job Type: Technical Account Manager
- Salary: (Not provided)
- Description: As a Technical Account Manager, you will oversee thriving customer relationships as the customer’s guide to achieving exceptional security. You will serve as the customer’s trusted security advisor and function as an extension of their team, imparting technical and security guidance and best practices. You will learn to be the partner’s/customer’s chief navigator, charting a path towards security maturity, mapping its journey and architecting a resilient posture. Further, as a customer advocate, your intimate knowledge and understanding of our customers will help shape the development of our cutting-edge technology and service.
Requirements
- Customer-focused
- Data-driven
- Process-oriented
- Windows systems administration experience
- Track record of success in a technical customer-facing role
- Ability to work in a fast-paced environment
- Positive and integrity-driven attitude
- Commitment to professional development and business growth
- Ability to deal with ambiguity
- Strong communication skills with partner teams
- Compassionate understanding of the customer experience
- Fluency in Spanish and English
- Knowledge of German is a plus
Responsibilities
- Review customer security posture.
- Participate in meetings to review security alerts and incidents.
- Monitor emerging threats.
- Handle support tickets.
- Serve as an escalation point for customer communication issues.
- Document learnings to share with teammates and partners/customers.
- Proactively engage with customers to understand their security needs and challenges.
Experience
- 5+ years of technical account management experience.
- Alternatively, 2.5 years in a cybersecurity technical customer-facing role.
Why Work for WatchGuard?
- WatchGuard is a global leader in network security and intelligence, advanced endpoint protection, multi-factor authentication, and secure Wi-Fi.
- Trusted worldwide by more than 18,000 security resellers and service providers.
Skills
Windows systems administration
Customer-focused
Data-driven
Process-oriented
Strong communication skills
Fluency in Spanish and English
Knowledge of German (plus)
WatchGuard Technologies
Unified cybersecurity solutions for service providers
About WatchGuard Technologies
WatchGuard Technologies provides a Unified Security Platform® that helps managed service providers deliver comprehensive cybersecurity services. This platform includes various products and services that address different cybersecurity needs, such as network security, advanced endpoint protection, multi-factor authentication, and secure Wi-Fi. The platform works by integrating multiple security features into one cohesive system, allowing service providers to enhance their operational efficiency and scale their business effectively. What sets WatchGuard apart from its competitors is its focus on creating a platform specifically for managed service providers, along with its commitment to shared knowledge and automation, which simplifies security management for its clients. The goal of WatchGuard Technologies is to protect businesses worldwide by offering integrated security solutions that ensure both strong protection and streamlined operations.
Seattle, WashingtonHeadquarters
1996Year Founded
IPOCompany Stage
CybersecurityIndustries
1,001-5,000Employees