Expedia

Technical Account Manager

Costa Mesa, California, United States

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Requirements

Candidates should possess a Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, with advanced degrees preferred. A minimum of 8 years of experience in solution consulting, business analysis, or a related field, with a focus on client-facing roles is required. Experience with SaaS, cloud, and web application design, as well as knowledge of software development, integration technologies, and system architecture, is essential. Analytical skills for gathering and summarizing requirements from diverse stakeholders are needed, along with experience in SDLC and Agile project management methodologies and tools. Prior consulting practice creation or leadership experience is also desired, and experience in credit services, banking/financial services, insurance, decision analytics, or consumer services is a plus.

Responsibilities

The Technical Account Manager will design and oversee the architecture of top-tier solutions that meet client goals and comply with industry standards, ensuring they are both functional and scalable. They will provide advice on system integrations, guaranteeing smooth interoperability with clients' existing systems. The role involves conducting comprehensive interviews and workshops with clients to gather, document, and prioritize detailed business and technical requirements. The Technical Account Manager will collaborate with internal and external teams, including sales, marketing, product, engineering, and client/professional services, to ensure projects are delivered and meet client expectations. They will serve as a key liaison with the client throughout the project lifecycle, staying up-to-date with industry trends and sharing insights to help clients maintain a competitive edge.

Skills

Solution Design
System Integration
Business Analysis
Client Collaboration
Technical Account Management
Sales Engineering

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters
1996Year Founded
$3,277.3MTotal Funding
IPOCompany Stage
Consumer Goods, EntertainmentIndustries
10,001+Employees

Benefits

Competitive Paid Time Off
Travel Discounts
Healthcare Flexible Spending Accounts
Employee Assistance Program
Wellness & Travel Reimbursement
Workplace Accomodations
Medical, Dental, & Vision Insurance
Matching Gifts
New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.
CFO transition may lead to strategic shifts impacting financial management and investor confidence.
Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.
The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.
Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.
The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.
Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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