Technical Account Manager

Employment Type: Full-time Location Type: Remote Salary: [Salary information not provided]

Company Description

Experian is a global data and technology company that powers opportunities for people and businesses worldwide. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people to work towards their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As an FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

Learn more at experianplc.com.

Job Description

Reporting to the Manager, Technical Operations, we are looking for a Technical Account Manager to join our team. This role is important for bridging the gap between technology and needs and combining technical account management and sales engineering skills. In this senior position, you will design Tier 1 solutions, provide deep integration expertise, and gather clients' comprehensive business and technical requirements. You have experience collaborating with clients and our teams to provide strategic solutions.

Responsibilities

• Solution Design: Oversee the design and architecture of top-tier solutions that meet client goals and comply with industry standards, ensuring they are both functional and scalable.
• Integration Expertise: Offer advice on system integrations, using your knowledge to guarantee smooth interoperability with clients' existing systems.
• Business Analysis: Conduct comprehensive interviews and workshops with clients to gather, document, and prioritize detailed business and technical requirements.
• Stakeholder Collaboration: Work with internal and external teams, such as sales, marketing, product, engineering, and client/professional services, to ensure projects are delivered and meet client expectations.
• Client Engagement: Serve as an important liaison with the client throughout the project lifecycle.
• Industry Insight: Keep up with industry trends and new technologies and share insights with clients to help them use solutions and maintain a competitive edge.

Qualifications

• Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field; advanced degrees are a plus.
• Experience:
  • Minimum of 8 years of experience in solution consulting, business analysis, or a related field, emphasizing client-facing roles.
  • Consulting practice creation or leadership experience.
  • Knowledge of software development, integration technologies, and system architecture, with the ability to solve complex technical challenges.
  • Experience with SaaS, cloud, and web application design.
  • Analytical experience with an ability to gather and summarize requirements from diverse stakeholders.
  • Experience with SDLC and Agile project management methodologies and tools.
  • Experience in credit services, banking/financial services, insurance, decision analytics, or consumer services.
• Travel: You will travel 10% of the time to clients.

Additional Information

Benefits/Perks

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remotely, hybrid, or in-office
• Flexible time off, including volunteer time off, vacation, sick, and 12 paid holidays

Company Culture

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people's agenda very seriously and focus on what matters: DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on.