Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Technology, SaaSIndustries
Requirements
- At least 3 years of experience working with large enterprise customers in a similar TAM or consultative, customer success, solutions architect, or other thought leadership role
- The initiative and drive of a self-starter with the collaborative spirit of a team player
- Experience working with front-end web technologies and APIs
- A strong technical aptitude, a sense of curiosity and enthusiasm, and an approachable, helpful disposition
- Experience with core JS, familiarity with CSS/XPath selectors, and standard Web APIs
- Professional experience with test automation and/or DevOps tools (major plus)
- Some project management experience
- You constantly learn, challenge assumptions, solve problems, and ensure your work is providing high customer value
- You are an effective [communicator, implied by context]
Responsibilities
- Nurture strategic, productive relationships with business and technical stakeholders with some of our largest customers and become their trusted advisor
- Guide the successful implementation and deepening of a customer's investment in mabl's intelligent testing platform
- Facilitate successful outcomes of their business and technical objectives through usage of mabl
- Troubleshoot issues with test implementation and act as an escalation point and intermediary between the customer and the rest of the mabl ecosystem
- Partner with Sales, Customer Success, and Customer Support to monitor and identify trends in customer experience across your accounts to identify opportunities for engagement
- Advocate internally at mabl for the success of your accounts by eliciting and channeling their feedback, participating in QBRs, managing escalated issues, etc
- Become a power user of the mabl platform and promote its expansion across organizations through various activities and programs
- Represent mabl at speaking engagements, conferences, and other promotional events
- At times, travel to customer sites and may need to be available outside normal business hours based on the needs of your accounts
Skills
Test Automation
QA Engineering
Low-Code Platforms
Software Testing
Customer Success
Technical Account Management
API Testing
Web Testing
Mobile Testing
Performance Testing
Accessibility Testing
Coaching
Implementation
mabl
Low-code test automation platform for software teams
About mabl
Mabl specializes in intelligent test automation for software development teams, focusing on ensuring high-quality applications before release. Their main product is a low-code test automation platform that allows teams to create and maintain automated tests with minimal coding, making it accessible to a wider range of users. This platform supports end-to-end test coverage, handling complex user journeys, and includes auto-healing technology to keep tests functional as software evolves. Mabl operates on a Software as a Service (SaaS) model, allowing clients to subscribe and easily scale their testing efforts. This model promotes integration into DevOps workflows, fostering collaborative testing among team members. Mabl's goal is to help fast-paced software teams improve application quality efficiently, particularly in environments where timely updates are crucial.
Boston, MassachusettsHeadquarters
2016Year Founded
$74MTotal Funding
SERIES_CCompany Stage
Consumer Software, Enterprise SoftwareIndustries
51-200Employees
Benefits
Generous parental leave
Rich health benefits
Transportation benefit
Employee collaboration perk
Risks
Emerging AI-powered platforms could erode Mabl's market share.
Open-source tools threaten Mabl's subscription-based model.
Economic uncertainties may reduce spending on software testing tools.
Differentiation
Mabl offers a low-code platform, accessible to non-technical team members.
Their auto-healing technology ensures tests remain functional as software evolves.
Mabl integrates seamlessly into DevOps workflows, promoting collaborative testing.
Upsides
Mabl's AI-powered platform has won five AI Breakthrough Awards.
The SaaS model allows for scalable and flexible testing solutions.
Growing demand for low-code platforms empowers non-technical team members.
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