Job Description

Company Information

Intradiem's intelligent automation solution for customer service teams is reinventing customer service for everyone.

Who We Are

Intradiem is a technology company on a mission to reinvent customer service through automation.

What We Do

We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.

How We Work

We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.

Our Culture

We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.

Our Values

We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:

• Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
• Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
• Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.

Position Overview

This role involves overseeing the Continuous Integration/Continuous Deployment (CI/CD) processes for the Intradiem Platform, managing cloud services infrastructure, and ensuring robust information security management. You will collaborate with Engineering department leaders to drive a DevOps culture and foster a service delivery culture within the DevSecOps team.

Responsibilities

• Oversee the Continuous Integration/Continuous Deployment (CI/CD) processes for the Intradiem Platform.
• Manage the operation of cloud services infrastructure and ensure robust information security management.
• Collaborate with Engineering department leaders to drive DevOps culture, roles, tools, and processes across development to production environments.
• Foster a service delivery culture within the DevSecOps team, promoting best-in-class service engineering capabilities.
• Ensure standardized change management and release management processes, automating deployment and maintenance procedures using industry-standard scripting languages.
• Maintain consistent configuration management standards.
• Oversee maintenance and administration programs across Development, QA, Staging, and Production environments.
• Resolve customer escalations, enabling the team to focus on core DevSecOps activities.
• Lead, mentor, and motivate the DevSecOps team, ensuring they have the necessary knowledge, skills, and plans for success.
• Execute meticulous planning, attention to detail, effective delegation, and efficient decision-making to achieve team goals.
• Support the internal IT organization in meeting the needs of the company and its employees.
• Conduct all business in accordance with Intradiem policies and procedures.
• Perform all other duties as assigned.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or other technical disciplines.
• Typically requires a minimum of 6 years of related experience with a Bachelor’s degree; or 4 years with a Master’s degree; or equivalent experience.
• 2+ years as a team lead of DevOps engineers and System Administrators.
• Proven knowledge and experience with implementing security standards and processes in accordance with ISO27001.
• Strong leadership, strategic planning, and project management skills.
• Excellent communication and interpersonal skills, with the ability to influence and inspire others.

Additional Information

• Salary: [Information not provided]
• Location Type: [Information not provided]
• Employment Type: [Information not provided]
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• Equal Employment Op: [Information not provided]

Application Instructions

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