Manager, DevSecOps

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Service Automation, Intelligent Automation, Contact Center TechnologyIndustries

Requirements

Candidates must possess a Bachelor's degree in Computer Science, Engineering, or a related technical field, with a minimum of 6 years of relevant experience or 4 years with a Master's degree. Proven experience as a team lead for DevOps engineers and System Administrators, including at least 2 years in such a role, is required. Demonstrated knowledge and experience in implementing security standards and processes aligned with ISO27001 are essential, alongside strong leadership, strategic planning, and project management skills. Excellent communication and interpersonal abilities are also necessary.

Responsibilities

The Manager, DevSecOps will oversee the CI/CD processes for the Intradiem Platform and manage cloud services infrastructure, ensuring robust information security. They will collaborate with Engineering leaders to promote a DevOps culture and foster a service delivery culture within the DevSecOps team. Responsibilities include ensuring standardized change and release management processes, automating deployment and maintenance, and maintaining configuration management standards. The role also involves overseeing environment maintenance and administration, resolving customer escalations, and leading, mentoring, and motivating the DevSecOps team through meticulous planning and effective decision-making. Additionally, they will support internal IT operations and conduct business in accordance with company policies.

Skills

DevSecOps

CI/CD

Cloud Services

Infrastructure Management

Intradiem

Intelligent automation solutions for call centers

About Intradiem

Intradiem specializes in intelligent automation solutions tailored for call centers and customer service teams. Their software automates routine tasks, enhancing workforce management and improving productivity, employee engagement, and customer experience. Clients, including both remote and in-person teams, subscribe to their Software-as-a-Service (SaaS) platform, which is accessible online and can be implemented quickly, often within 12 weeks. Intradiem's software processes large amounts of data in real-time, taking immediate actions based on set rules, which helps reduce operating costs and keeps agents engaged. The company stands out by seamlessly integrating with existing call center software and utilizing artificial intelligence for real-time decision-making. Intradiem's goal is to optimize workforce management, promising significant cost savings and improved results for their clients, making their solution a valuable asset for customer service operations.

Alpharetta, GeorgiaHeadquarters

1995Year Founded

$29.4MTotal Funding

DEBTCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

High attrition rates in call centers could challenge long-term client relationships.

Recent leadership changes may lead to strategic shifts disrupting operations.

Reliance on SaaS solutions makes Intradiem vulnerable to cybersecurity threats.

Differentiation

Intradiem offers the only complete Intraday Automation solution for frontline workforces.

Their AI-powered technology processes massive data in real-time for immediate action.

Intradiem's solution integrates seamlessly with existing call center and workforce management software.

Upsides

Intradiem's AI predicts agent attrition with 80% accuracy, improving to 90% in 2024.

Partnerships with companies like Genesys enhance customer service solutions.

The SaaS model ensures quick implementation, with clients going live within 12 weeks.

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