Technical Account Manager - USA
Altera Digital Health- Full Time
- Junior (1 to 2 years)
Candidates should have a strong technical background with experience in account management or customer success. Excellent communication and interpersonal skills are essential, along with the ability to understand and translate technical concepts for non-technical stakeholders. A proven track record in building and maintaining customer relationships and experience in a SaaS environment is preferred.
The Technical Account Manager will establish and nurture relationships with key accounts, serving as the primary technical contact. They will collaborate with cross-functional teams to align offerings with customer needs, investigate issues, conduct impact assessments, and escalate critical matters. The TAM will ensure smooth onboarding and product adoption, handle escalations from customer support, and contribute to team growth through training and knowledge sharing.
Platform for SaaS billing and compliance
Paddle simplifies software sales for SaaS companies by providing a platform that manages billing, payments, tax compliance, and customer support. Its tools allow developers to focus on product development instead of administrative tasks. Paddle's all-in-one solution includes payment processing, subscription management, invoicing, and compliance with international tax laws, helping clients streamline operations and scale efficiently. The company earns revenue through transaction fees and subscription plans, aligning its success with that of its clients. Paddle's platform is flexible, easy to configure, and offers extensive API documentation for seamless integration. It also supports webhook notifications for real-time updates. The goal of Paddle is to be a vital partner for software companies aiming to grow internationally while managing the complexities of tax and compliance.