Paddle

Technical Account Manager

Toronto, Ontario, Canada

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, Consumer SoftwareIndustries

Requirements

Candidates should have a strong technical background with experience in account management or customer success. Excellent communication and interpersonal skills are essential, along with the ability to understand and translate technical concepts for non-technical stakeholders. A proven track record in building and maintaining customer relationships and experience in a SaaS environment is preferred.

Responsibilities

The Technical Account Manager will establish and nurture relationships with key accounts, serving as the primary technical contact. They will collaborate with cross-functional teams to align offerings with customer needs, investigate issues, conduct impact assessments, and escalate critical matters. The TAM will ensure smooth onboarding and product adoption, handle escalations from customer support, and contribute to team growth through training and knowledge sharing.

Skills

Payment Processing
Customer Relationship Management
Technical Support
Problem Solving
Communication
Escalation Management

Paddle

Platform for SaaS billing and compliance

About Paddle

Paddle simplifies software sales for SaaS companies by providing a platform that manages billing, payments, tax compliance, and customer support. Its tools allow developers to focus on product development instead of administrative tasks. Paddle's all-in-one solution includes payment processing, subscription management, invoicing, and compliance with international tax laws, helping clients streamline operations and scale efficiently. The company earns revenue through transaction fees and subscription plans, aligning its success with that of its clients. Paddle's platform is flexible, easy to configure, and offers extensive API documentation for seamless integration. It also supports webhook notifications for real-time updates. The goal of Paddle is to be a vital partner for software companies aiming to grow internationally while managing the complexities of tax and compliance.

Key Metrics

London, United KingdomHeadquarters
2012Year Founded
$283.4MTotal Funding
SERIES_DCompany Stage
Enterprise Software, FintechIndustries
201-500Employees

Benefits

Competitive compensation & share options
Private healthcare & mental health coaching
Flexible time off
Learning & development
Family leave
Wellbeing points
Transportation subsidies
Home workstation budget

Risks

Emerging payment platforms may erode Paddle's market share.
Slower SaaS industry growth could impact Paddle's transaction-based revenue model.
Rising churn rates in SaaS could lead to decreased revenue for Paddle.

Differentiation

Paddle offers a unique Merchant of Record model for SaaS companies.
The platform integrates billing, payments, and tax compliance into a single solution.
Paddle's API and webhook features enable seamless integration for developers.

Upsides

Paddle's AI Launchpad supports the growing trend of AI-powered SaaS solutions.
The new billing features cater to the demand for hyperlocalised payments.
Paddle's all-in-one platform is attractive amid rising churn rates and tighter budgets.

Land your dream remote job 3x faster with AI