Technical Account Manager at UiPath

Seoul, South Korea

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Automation, Enterprise SoftwareIndustries

Requirements

Curious, self-propelled, generous, and genuine personality
Ability to thrive in a fast-moving, fast-thinking growth company
Care about colleagues, the company, and its larger purpose
Experience or capability to work with large strategic customers across all business levels (C-suite down)
Technical expertise in UiPath Platform infrastructure, installation, upgrades, troubleshooting, best practices, design/code reviews, and health checks

Responsibilities

Take ownership of customers' technical success with the UiPath Platform
Be a core member of the UiPath account team, accountable for technical workstreams to strategize and execute adoption plans for exceptional business value
Proactively engage and influence customers, providing embedded technical advisory and guiding technical maturity of automation programs
Provide UiPath Platform infrastructure, installation, and upgrade planning, guided assistance, and troubleshooting
Enable customers' technical stakeholders on UiPath Platform best practices relevant to their automation pipelines, objectives, environments, and constraints
Conduct design and code reviews for select automations to reinforce and verify best practices
Perform technical health checks of customers' automation programs and environments, identifying risks and opportunities for improvement
Collaborate with UiPath Product Support and subject matter experts to manage, facilitate, communicate, and resolve escalated support incidents
Provide technical advisory through webinars, demos, and speaking engagements
Develop and mature team processes, assets, and methodologies in an agile manner to maintain best-in-class delivery

Skills

Key technologies and capabilities for this role

UiPathRPAAutomationAccount ManagementCustomer SuccessEnterprise SoftwareBusiness AutomationStakeholder Management

Questions & Answers

Common questions about this position

Is this position remote or onsite?

The position is onsite.

What is the salary range for this Technical Account Manager role?

This information is not specified in the job description.

What skills or qualities does UiPath look for in team members?

UiPath seeks people who are curious, self-propelled, generous, and genuine, and who love being part of a fast-moving, fast-thinking growth company while caring about each other, the company, and its larger purpose.

What are the main responsibilities of a Technical Account Manager at UiPath?

Technical Account Managers take ownership of customers' technical success with the UiPath Platform, act as core members of account teams accountable for technical workstreams, and proactively engage customers to guide technical maturity and achieve business objectives.

What makes a strong candidate for this Technical Account Manager position?

Strong candidates are passionate about helping large companies transform via automation, enjoy working with strategic customers across all levels including C-suite, and can guide customers in designing and managing enterprise-level automation programs for maximum business value.

UiPath

Robotic process automation software solutions

About UiPath

UiPath provides robotic process automation (RPA) solutions that help businesses improve their efficiency by automating repetitive tasks. Their software allows organizations to create AI-driven workflows and manage these processes through cloud-based orchestration. This means that users can set up automated tasks that run without human intervention, which helps to lower operational costs and boost productivity. What sets UiPath apart from its competitors is its extensive marketplace for third-party integrations, allowing users to enhance their automation capabilities with additional tools and solutions. The main goal of UiPath is to empower organizations to streamline their operations and focus on more strategic activities by reducing the time spent on mundane tasks.

New York City, New YorkHeadquarters

2005Year Founded

$1,936.8MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Rapid AI agent evolution may outpace UiPath's current RPA offerings.

High implementation costs and rigidity of traditional RPA tools could deter clients.

Emergence of platforms like Salesforce's Agentforce may provide competitive alternatives.

Differentiation

UiPath offers AI-driven workflows enhancing business efficiency through intelligent automation.

The company provides robust governance and multiple robots on a single virtual machine.

UiPath's marketplace for third-party integrations expands its ecosystem and customer solutions.

Upsides

UiPath leads the 2024 Everest Group automation assessment, showcasing industry leadership.

The launch of AI Trust Layer enhances governance of GenAI features across the platform.

Collaboration with The Bank of East Asia expands UiPath's enterprise automation solutions.

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