Technical Account Manager at FreedomPay

Philadelphia, Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, PaymentsIndustries

Requirements

5+ years in a client-facing technical role such as Technical Account Manager, IT Project Manager, Solutions Architect, or Implementation Manager in a SaaS or payments environment
Strong project and stakeholder management skills; able to manage multiple high-touch accounts and delivery streams simultaneously
Experience with API-based products, system integrations, and enterprise platform configurations
Excellent communication skills, able to tailor messaging to technical and non-technical audiences
Proficiency in Agile methodologies and tools (e.g., Jira, DevOps, MS Project)
Hands-on experience with project documentation, sprint planning, and cross-functional coordination
Bachelor’s degree in Computer Science, Engineering, MIS, or related field; relevant certifications (PMP, Scrum Master) preferred
Willingness to travel up to 15–20% within the U.S

Responsibilities

Own the full lifecycle of assigned enterprise accounts, serving as the primary technical and strategic point of contact from onboarding through ongoing support
Act as a program manager and internal quarterback—driving cross-functional collaboration across Product, Engineering, Integrations, QA, and Support teams
Lead the delivery of complex software implementations, ensuring projects are delivered on time, within scope, and on budget
Translate client needs into actionable internal workstreams, ensuring technical feasibility, clarity, and prioritization of deliverables
Conduct client-facing meetings to review delivery progress, usage trends, open items, and opportunities for optimization
Manage project documentation including requirements, design specs, release notes, and training materials
Track and report project milestones, budgets, and expenditures; ensure timely and accurate invoicing
Coordinate with external vendors, partners, and client-side project managers to align on delivery timelines and dependencies
Serve as a liaison between Sales, Product, and Engineering to inform roadmap decisions and advocate for client priorities
Escalate and resolve issues with urgency and transparency, maintaining high levels of client satisfaction and retention
Contribute to the evolution of the TAM function by developing repeatable processes, playbooks, and documentation

Skills

Key technologies and capabilities for this role

Project ManagementProgram ManagementTechnical Account ManagementClient EngagementSoftware ImplementationCross-Functional CollaborationRequirements GatheringBudget ManagementVendor CoordinationIssue ResolutionStakeholder Management

Questions & Answers

Common questions about this position

What experience is required for the Technical Account Manager role?

Candidates need 5+ years in a client-facing technical role such as Technical Account Manager, IT Project Manager, Solutions Architect, or Implementation Manager in a SaaS or payments environment, along with strong project management skills, experience with API-based products and integrations, and proficiency in Agile tools like Jira.

Is travel required for this position?

Yes, there is willingness to travel up to 15–20% within the U.S.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of work environment does FreedomPay offer?

The role involves thriving in fast-paced environments, solving problems across cross-functional teams like Product, Engineering, Integrations, QA, and Support, and owning end-to-end success of enterprise accounts.

What makes a strong candidate for this Technical Account Manager position?

A strong candidate has 5+ years of relevant experience, excellent communication skills for technical and non-technical audiences, hands-on Agile proficiency, a Bachelor’s degree in a related field, and relevant certifications like PMP or Scrum Master.

FreedomPay

Integrated payment solutions for global commerce

About FreedomPay

FreedomPay provides a platform for payment systems and global commerce, simplifying the payment process for businesses to boost revenue and customer satisfaction. Its solutions include instant payments, lower transaction costs, and enhanced security features, making it effective in high-transaction environments like Las Vegas. FreedomPay stands out by adapting to changing consumer preferences and being a thought leader in the industry. The company's goal is to advance the future of payments while supporting businesses in optimizing their payment systems.

Whitpain Township, PennsylvaniaHeadquarters

2000Year Founded

$29.8MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Flexible Work Hours

Hybrid Work Options

Parental Leave

Risks

Rapid technological advancements may outpace FreedomPay's current offerings.

Digital payment fraud poses a risk to FreedomPay's reputation and customer trust.

Emergence of new fintech startups could disrupt FreedomPay's market share.

Differentiation

FreedomPay offers a unified platform for seamless online and offline transactions.

The company provides advanced security features validated by PCI Security Standards Council.

FreedomPay's partnerships with major players like Mastercard enhance its market position.

Upsides

Increased demand for contactless payments aligns with FreedomPay's cashless solutions.

The rise of BNPL services offers opportunities for increased transaction volumes.

Expansion of 5G technology can enhance FreedomPay's mobile payment solutions.

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