Technical Account Manager at Workday

Costa Rica

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, HR Tech, Enterprise SoftwareIndustries

Requirements

Strong communication skills
Project management skills
Strong technical background
Ability to strategically and tactically navigate challenges with large and complex customers
Competency in Workday products: HCM, Payroll, Financials
Experience working with large strategic accounts
Ability to manage multiple accounts simultaneously
Experience engaging with Senior Leadership, Technical and Functional staff
Business judgment and risk avoidance skills
SME resources coordination skills

Responsibilities

Build strong relationships with strategic customers
Act as a liaison between Operations, Professional Services, Development, Product Management and Customers
Become an expert in Workday's Architecture
Review upcoming customer events and planned production activities
Engage with Senior Leadership to remove roadblocks and address delays
Own and drive escalated issues
Coordinate team efforts to solve problems
Carry out regular review of customer cases to identify trends
Champion and advocate for customers
Manage challenging situations in a fast-paced environment
Chair roundtables to ensure communication and relationship building
Serve on and actively participate in customer steering committee meetings
Drive customer self-sufficiency

Skills

Key technologies and capabilities for this role

Technical Account ManagementCustomer RelationsWorkday PlatformSupport AdvocacyReliability ManagementSystem AvailabilityTechnical Acumen

Questions & Answers

Common questions about this position

What is the employment type for this Technical Account Manager role?

The position is full-time.

Is this Technical Account Manager position remote or office-based?

This information is not specified in the job description.

What key skills are required for the Technical Account Manager role?

The role requires strong communication and project management skills, technical acumen, and the ability to strategically and tactically navigate challenges with large and complex customers.

What is the company culture like at Workday?

Workday's culture is rooted in integrity, empathy, and shared enthusiasm, with a focus on tackling big challenges with bold ideas, genuine care, and sun-drenched optimism.

What makes a strong candidate for the Technical Account Manager position?

A strong candidate is dedicated, ambitious, self-driven, with a passion for customer relations, self-motivated, and consistently committed to customers and teammates.

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

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